Front Desk Associate at The Moore Center

Description

Position Summary:

The Front Desk Associate will provide a high level of professional administrative support in order to promote the Agency’s mission and vision for the clients that we serve. As the first point of contact for the agency, greet people in person or on telephone, direct visitors and answer inquiries. Coordinate front office activities, adhere to security protocols, monitor guest log, and issue visitor badges. Maintain employee/departmental directories and offer administrative support across the organization. It is the expectation of the Front Desk Associate to be timely clocking in and ready to work by 8:00am/punching out by 4:30pm.

Essential Responsibilities

• Answer all calls for Agency and transfer calls and/or take messages as necessary
• Greet and process all visitors and vendors to Agency while implementing and upholding building security and safety protocols
• Monitor guest log; issue visitor badges
• Post all outgoing agency mail; ensure delivery to route mail carrier
• Sort all incoming Agency mail and deposits into appropriate department mail slots
• Facilitate incoming and outgoing packages for all staff
• Label and maintain Agency department mail slots
• Monitor fax machines in the mailroom; distribute faxes into department mail slots
• Coordinate and schedule meeting rooms for all staff within Agency
• Train designated staff for phone coverage and front desk procedures, as needed
• Manage ordering visitor badges, mailroom supplies and Wellness Committee popcorn days
• Manage and coordinate the check pick-up process for staff, Home Care Providers and vendors; manage other miscellaneous documentation being picked up
• Update and maintain front office procedures manual
• Update and maintain telephone and department directories
• Support various other departments with special projects
• Teamwork, regular attendance in the office, and face-to-face interaction are essential job functions
• Complete other administrative duties and responsibilities as assigned by the Executive Assistant to the President/CEO
  
  

Requirements

Qualifications:

Education and Experience

• Successful completion of agency training programs within 3-month probationary period
• High School diploma or equivalent
• A minimum of 2 years’ office experience; professional phone skills
• Proficiency in Microsoft Office Suite and database systems
  
  

Skills And Abilities

• Demonstrate a commitment to The Moore Center’s values
• Demonstrate a strong emphasis on customer service skills, both to our clients and all staff
• Ability to handle multiple tasks simultaneously, while presenting a professional demeanor
• Comply with all state, agency and department policies and procedures
• Ability to complete basic calculations
• Ability to work independently and as part of an inter-disciplinary team
• Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
• Demonstrate excellent verbal and written communication skills
  
  

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and wellbeing of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards.