Network Operations Specialist at STRATACACHE

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers’ shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million+ software activations globally, we power the biggest digital networks for the world’s largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results.

STRATACACHE values our employees - in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We’ll be happy to tell you more during the interview process!

We are currently recruiting for a Network Operations Specialist whose role is to provide proactive maintenance, monitoring, and software services for a variety of the digital menu board footprint, both indoor and outdoor. This includes monitoring devices in the field for issues, providing technical support via both phone and email, as well as updating internal knowledge base articles.

Principal Accountabilities:

• Provide system operation services to STRATACACHE clients
• Provide technical support assistance via phone and email
• Update daily monitoring reports
• Perform other duties as requested
  
  
  

Qualifications

• High School diploma or equivalent required, Associates Degree in Computer Science preferred
• Minimum 2 years technical support or relevant experience
• Strong troubleshooting skills
• Good verbal and written communication skills
• Proven ability to multi-task and plan/prioritize work to meet deadlines with a high-degree of accuracy and attention to detail
• Strong analytical and critical thinking skills
• Strong Customer Service Phone or “Soft Skills”
  
  
  

EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate your interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.