Front Desk Receptionist - Urgent Care (Bilingual Chinese) at Astrana Health

Department: Clinic Ops

Location: 120 W. Hellman Ave. Ste 101, Monterey Park, CA 91754

Compensation: $21.00 - $23.00 / hour

Description

Job Title: Front Desk - Urgent Care
Department: Allied Pacific Urgent Care Center

About the Role:
We are currently seeking a highly motivated, full-time, Front Desk to assist our Urgent Care Centers. We are looking for someone fluent in Cantonese or Mandarin. This role will report to the Office Manager and enable us to continue to scale in the healthcare industry.

What You'll Do

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
• Provide basic and accurate information in-person and via telephone/email.
• Maintain the reception area, keeping it clean and free of clutter.
• Submit treatment authorization requests.
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills.
• Be able to prioritize workload while remaining flexible.
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Other duties as required.
  
  

Qualifications

• Fluent in Chinese (Mandarin or Cantonese)
• Must be proficient in computers
• High school diploma or GED

You're great for this role if:

• Prior experience working as a Front Desk in a healthcare setting
  
  

Environmental Job Requirements and Working Conditions

• This position is located in-office. We have openings in Monterey Park, Arcadia, City of Industry, and El Monte. Cross-coverage is required across all clinic locations.
• The urgent cares are open 9 A - 9 P M-F, as well as 9 A - 5 P on Saturday and Sunday. This is a full-time position and requires 72-80 hours per pay period, with the expectation to work one weekend per pay period. Shifts will be 12 hours M-F, 8 hours on Saturday/Sunday.
• The total compensation target pay range for this role is $20.00 - $22.00 per hour. This salary range represents our national target range for this role.