FUNBOX Party Coordinator at Red Door Escape Room

Description

FUNBOX is the world’s largest bounce park — an immersive, screen-free experience designed to get kids moving, laughing, and connecting with their families. We operate high-energy, high-volume inflatable parks that prioritize safety, guest experience, and operational excellence.Visit funbox.com to learn more about the company or visit our instagram account instagram.com/funbox.

About The Role

As a Party Coordinator, you are the effective manager and lead operator of the birthday department. You own the end-to-end party experience — from confirming bookings and preparing itineraries to leading your team through a smooth execution day. You’ll serve as the liaison between guests and internal departments, ensuring FUNBOX parties are organized, energetic, and memorable.

This role is ideal for someone who thrives in structured, fast-paced environments, has strong customer service instincts, and enjoys managing events and small teams.

Responsibilities

Party Planning & Guest Coordination

• Confirm all party bookings via phone, email, and booking software
• Build and print detailed itineraries for each scheduled event
• Act as the main point of contact for party parents before and during the event
• Greet birthday families upon arrival and orient them to the space and schedule
• Troubleshoot delays, guest count changes, and last-minute questions professionally
  
  

Team Leadership & Execution

• Lead and coach Party Hosts to deliver consistent, high-quality service
• Assign hosts to parties and communicate timelines clearly
• Ensure rooms are set, cleaned, decorated, and reset on time
• Oversee timing of play, food, cake, and gift portions of the party
• Provide in-the-moment support to Hosts and escalate issues when necessary
  
  

Cross-Departmental Collaboration

• Communicate with Cashiers for check-in and headcount verification
• Coordinate with kitchen/snack team for food and cake readiness
• Work with MOD and Front Desk to monitor party transitions and timing
  
  

Reporting & Quality Assurance

• Ensure all party materials, signage, and checklists are accurate
• Submit post-party reports including upsells, feedback, and incidents
• Review performance of Hosts and recommend improvements
  
  

Requirements

• 1–2 years experience in event planning, guest service, or coordination
• Strong communicator with excellent organizational skills
• Comfortable managing schedules, logistics, and leading a small team
• Calm under pressure with a warm, professional demeanor
• Prior experience in family entertainment, hospitality, or birthday/event settings is preferred
• Must be available on weekends and during peak party hours