Front Desk Agent at StepStone Hospitality

Date: 9 hours ago
City: Providence, RI
Contract type: Full time
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Description

What You Will Be Doing:

  • Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
  • Sorts incoming mail and faxes for guests.
  • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes, confirms, and cancels reservations.

The Ideal Candidate

  • Previous experience as a Front Desk Agent is preferred
  • Experience in a customer service industry is required

Requirements

  • Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Previous front desk, office management, or healthcare administration experience preferred.
  • Excellent verbal and written communication skills.
  • Proficiency in using scheduling and billing software is a plus.

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