Administrative Assistant at Veteran Benefits Guide

Description

Who we are:

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since it was founded, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.

Who We’re Looking For

We are seeking a proactive and professional Administrative Assistant to provide essential support to our dynamic organization. This role focuses on delivering efficient administrative services in a fast-paced environment, with a primary emphasis on managing high-volume incoming calls. This role will be responsible for handling and processing non-routine correspondence and assembling highly confidential information. They will also need to interface enthusiastically and competently with a diverse group of important external callers, visitors, and internal staff. The ideal candidate will have strong prioritization skills to plan and organize a diverse and fast-paced workload.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Graciously represents the Company’s vision as the first point of contact for clients and staff
• Ensures that the front office area is properly staffed and maintained for clients, vendors, and visitors
• Responsible for oversight of work and break areas for appearance, cleanliness, and supply inventory
• Designs and crafts general correspondence, memos, spreadsheets, and other files as needed
• Assists with publishing, reviewing, and maintaining the accuracy of the company-wide Directory regularly
• Professionally and efficiently routes incoming calls from the main reception line, taking messages as appropriate
• Appropriately de-escalates volatile client calls with satisfaction and resolution as the top priorities
• Regularly monitors the Company email box and distributes and archives emails appropriately
• Sorts and distributes mail, prints and mails documentation to clients, scans and distributes client STRs
• Proofreads, processes, and packages claims and other client correspondence to mail to the VA
• Handles confidential information appropriately and discreetly
• Processes the administrative Services department's finances, which includes onsite client payments, PO requests, and staff travel accommodations
• Provides client services at the front desk, including client walk-ins and coordinating onsite provider days
• Assists with the organization of Company activities such as meetings, conferences, and department events
• Supports the department Manager to resolve property management issues or complaints
• Purchases office and medical supplies to support staff, onsite contractors, and providers
• Completes any additional duties accurately as assigned by the direct supervisor in the requisite timeframe
  
  

Qualifications Or Competencies

• Excellent time management, interpersonal, and communication skills
• Superlative attention to detail
• Excellent internal and external customer service
• Proficient computer skills and types 30+ WPM
• Microsoft Office proficiency
• Ability to work independently or in a team setting
• Ability to interact with clients, staff, and business partners in a professional manner
• Ability to maintain focus and professionalism in high-pressure situations
• Ability to effectively de-escalate and quickly problem-solve to find workable resolutions
• Excellent soft skills and personal maturity, with an ability to partner with a growing team
• Willingness to embrace change and quickly implement new directions given by management
• Strong work ethic with emphasis on Veteran focus
• Ability to demonstrate personal integrity and effectiveness
• Metrics-driven and goal-focused
  
  

Position Type

This is a full-time, in-office position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Schedules must be approved by the Regional Operations Manager.

Required Education And Experience

High school diploma or general education degree (GED)

Eeo

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.

Salary Description

$24.18