Office Manager at CCI

We make good investments in our people, properties, tenants, and company.

CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country.

We’re looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing - so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development.

About You

The Office Manager is responsible for leading the day-to-day administrative operations of CCI’s corporate headquarters, ensuring an efficient, organized, and professional office environment. This role serves as a central point of contact for corporate office operations, exercising sound judgment, discretion, and independent decision-making while managing multiple priorities in a fast-paced, evolving organization.

The Office Manager proactively identifies opportunities to improve processes, develops and maintains office protocols, and partners with leadership and department heads to support smooth operations across all CCI lines of business.

Key Responsibilities

Office Administration & Front-Office Operations

• Oversee overall corporate office administrative needs, including limited front-desk coverage (anticipated to be no more than 20% of the workday).
• Answer, screen, and direct calls and voicemails professionally; accurately take messages and resolve or escalate issues as appropriate.
• Exercise judgment in emergency or time-sensitive situations, including determining when outside vendors or services should be engaged.
• Greet and screen visitors; notify appropriate personnel of arrivals.
• Receive, sign for, and distribute courier deliveries and mail; manage daily incoming and outgoing mail.
• Coordinate conference room scheduling and meeting logistics. Schedule meetings and appointments as requested.
• Maintain company business cards, stationery, and related branding materials.
• Operate standard office equipment and software efficiently, including multi-line phones, copiers/scanners, Microsoft Office, SharePoint, and Yardi.
  
  

Facilities, Inventory & Vendor Coordination

• Manage inventory and ordering of office and breakroom supplies, including kitchen necessities.
• Review and process office supply requests for offsite locations.
• Monitor and maintain adequate postage supplies.
• Oversee office space organization, cleanliness, and functionality.
• Coordinate office maintenance, repairs, and service requests; prioritize and schedule work as needed.
• Advise leadership on office planning, design, equipment purchases, and space utilization.
• Facilitate and negotiate contracts for major office equipment and recurring supply needs.
• Oversee corporate office alarm system administration and coordinate repairs or upgrades.
• Oversee administration and day-to-day management of corporate credit card programs, including issuance, user access, limits, documentation, and compliance with company policies.
• Coordinate onboarding and termination of cardholders in partnership with Finance and Human Resources.
• Monitor usage for appropriateness, completeness of documentation, and timely submission of receipts; escalate issues or trends to management as needed.
• Serve as primary administrator for company business accounts and purchasing platforms (e.g., Amazon Business and similar vendors), including user access, permissions, ordering controls, and account maintenance.
• Partner with Finance to support reconciliation processes, respond to inquiries, and assist with audits or internal reviews related to corporate cards and business accounts.
• Research, recommend, and implement improvements to purchasing tools, controls, and workflows to increase efficiency and reduce risk.
  
  

Records, Compliance & Reporting

• Maintain company records across electronic systems (SharePoint).
• Develop and maintain policies related to record retention, protection, retrieval, and destruction.
• Receive, review, and track property incident reports; advise Asset Management on follow-up and insurance reporting as needed.
• Receive, review, and track employee incident reports; advise Human Resources on follow-up and insurance reporting as needed.
• Maintain organized records and supporting documentation related to corporate credit card programs and business purchasing accounts in accordance with company retention policies.
  
  

Administrative Support & Process Improvement

• Provide administrative support for special projects, including research, data compilation, and summary reporting.
• Liaise with department heads to ensure office-related processes are functioning effectively.
• Identify inefficiencies and research, recommend, and implement operational improvements.
• Develop, document, and revise office policies and procedures to enhance consistency and efficiency.
• Analyze operational data, summarize information, and identify trends to support leadership decision-making.
• Evaluate corporate purchasing and expense-related processes and recommend enhancements to improve efficiency, transparency, and internal controls.
  
  

Culture, Events & Team Engagement

• Organize the annual company holiday party, including budget preparation and adherence.
• Coordinate office celebrations (birthdays, holidays, and similar events) within approved budgets.
• Plan, coordinate, and implement team-building and wellness activities.
• Coordinate distribution of annual holiday cards and employee gifts, including list management, budgeting, ordering, and shipping.
• Maintain a professional, welcoming office environment that reflects CCI’s values and promotes a positive company image.
  
  

Budget & Accountability

• Create and manage the annual office operations budget.
• Schedule expenditures, monitor variances, and recommend corrective actions as needed.
• Take ownership of assigned responsibilities and deliver high-quality, timely work product.
  
  

General Responsibilities

• Drive for business purposes as required.
• Maintain regular and punctual attendance; attendance is an essential function of the role.
• Perform other related duties as assigned.
  
  

Skills

• TECHNOLOGY: Proficiency in MS Office Applications and comfortable working with new technology tools.
• COMMUNICATION & CUSTOMER SERVICE: Ability to communicate at all levels of the organization and with a variety of customer types/third parties. Ability to remain calm under pressure and maintain patience and understanding. Strong written and verbal communication skills. Bilingual Spanish a plus.
• WORK ETHIC: Take ownership of your work, focus on results, and seek opportunities for growth and self-improvement based on both successes and challenges.
• INITIATIVE: Ability to prioritize work and set realistic deadlines along with proactively communicating questions/concerns. Taking the lead in identifying areas for self-improvement, necessary education/training or new/additional responsibilities.
• FLEXIBILITY: Ability to adapt to changing circumstances, learn from experiences, and find solutions to new challenges.
• ACCURACY: Attention to detail with a high degree of accuracy and focus on closing out assignments timely.
• PROBLEM SOLVING: Strong analytical skills and ability to creatively problem solve.
• ORGANIZATION: Organization of both your physical and digital workspaces, including email and file storage, calendaring and time management, task prioritization and meeting preparation.
  
  

Qualifications

• Experience: Minimum of 5 years of prior administrative or office management experience.
• Licenses: Valid driver’s license in the state of employment; must comply with all applicable state driving laws
  
  

Working Conditions

• Sedentary Work: Primarily involves sitting.
• Physical Activity: Frequent use of a laptop, keyboard, mouse, and tablet. Occasional standing, filing, lifting, kneeling, and stooping.
• Visual Activity: Frequent use of computer monitors and tablets.
  
  

Qualifications

Why Join Us

CCI's approach is simple: we invest in our people. Our culture emphasizes long-term career development. We provide continuous job-specific training, resources, and support to maximize our Teammates' learning opportunities, making them our most valuable asset.

We Say Yes to Uniqueness

We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.

What We Offer

We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.

Benefits & Perks

• Company Culture
• 10 paid holidays per year
• Paid Time Off (PTO)
• Medical, dental & vision insurance
• Basic life insurance & supplemental benefits
• HSA/FSA
• Employee Assistance Program (EAP)
• 401(k) Plan
• Other rewards throughout the year
  
  

How We Hire

CCI is committed to finding the best talent to embody our Credo and grow with the Company. Our hiring timeline may vary based on the position you're applying for.

Begin your journey with us today by submitting your resume or completing an online application!