Patient Access Manager at Altru Health System

Everything we do is underscored by a why — and that why is one another.

Location:

Altru Health System PO Box 6002 Grand Forks, ND 58201

Pay Range: $72,696.00 - $109,116.00

Summary

Patient Access Manager

About The Role

Lead and optimize front‑end revenue cycle operations, including admitting, prior authorization, and financial clearance.

Ensure accurate patient registration, timely insurance verification, and adherence to payer and regulatory requirements.

Support a seamless, positive patient experience while helping maximize reimbursement.

Provide strong leadership to front‑end supervisors and access teams.

What Success Looks Like

Empowers supervisors and frontline leaders through coaching, training, and clear development pathways.

Drives performance improvement using data‑based insights and system optimization.

Strengthens patient engagement through efficient workflows and high‑quality service.

Builds a culture focused on communication, collaboration, and continuous improvement.

Essential Job Functions

• Supervises, mentors, and develops staff across admitting, prior auth, and financial clearance teams.
• Monitors productivity and ensures adequate staffing/coverage across all shifts.
• Conducts performance evaluations, coaching, and training to drive accountability and improvement.
• Oversees accurate, timely patient registration and admission workflows
• Manages insurance verification and prior authorization processes to prevent delays in care.
• Leads financial clearance activities (estimates, pre-service collections, advocacy) to support upfront transparency and collections.
• Ensures compliance with organizational policies, payer rules, and regulations (CMS, HIPAA), including routine audits.
• Tracks and reports key KPIs (authorization turnaround, registration accuracy, POS collections) and presents insights to leadership.
• Implements process improvements to reduce denials, resolve access/authorization issues, and improves cash flow in partnership with clinical/scheduling/billing.
• Promotes excellent patient experience by handling escalations and ensures compassionate, clear financial communication.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
  
  

Education

• Required: Associates - Business/Finance/Healthcare
• Preferred: Bachelors - Business/Finance/Healthcare
  
  

Work Experience

• Required: A minimum of 5 years Related Experience
  
  

Language Requirements

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands

• Sit: Frequently (34-66%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Rarely (1-4%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Rarely (1-4%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)
  
  

Weight Demands

Lift -Floor to Waist Level: Sedentary ( Carry: Sedentary ( Push/Pull: Sedentary (

Slide/Transfer: Not Applicable

Working Conditions

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable
  
  

Driving Requirement Definitions

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.
  
  

Driving Requirement For This Position

Infrequent Driver

Reference ID: R6942

Making a Real Difference. For One Another.

To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.

At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.

Join our team and be a part of a small community with a big heart.

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)