Care Coordinator at Ellie Mental Health

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
  
  

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we’ve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

Job Description

We are seeking a compassionate and detail-oriented Care Coordinator to join our mission to fill the gap in mental healthcare. In this role, you will be responsible for managing the scheduling of appointments for clients seeking mental health counseling services. You will serve as the first point of contact for clients, providing outstanding customer service while ensuring seamless coordination of appointments between clients and therapists. This is an essential role in supporting our efforts to provide high-quality, accessible mental health care to our community.

Key Responsibilities

• Schedule and confirm counseling appointments for clients, ensuring accuracy and efficiency.
• Answer phone calls and respond to emails regarding appointment inquiries, cancellations, and rescheduling.
• Coordinate appointment schedules between multiple therapists and clients.
• Maintain accurate records of appointments, client details, and cancellations in the electronic health records (EHR) system.
• Work with clients to assess their needs and ensure appropriate scheduling based on their preferences and therapist availability.
• Monitor and manage the therapy calendar to avoid overbooking or scheduling conflicts.
• Collaborate with the clinical team to streamline scheduling processes and ensure timely service delivery.
• Assist in other administrative tasks as needed (e.g. helping ensure patient intake forms are completed, insurance eligibility checks, etc).
• Maintain confidentiality of all client information in compliance with HIPAA regulations.
• Assist clients with initial questions about available services, insurance options, and payment procedures.
• Provide exceptional customer service to clients and maintain a positive and welcoming atmosphere.
  
  

Qualifications

• High school diploma or equivalent required; Associate’s degree or higher preferred.
• Previous experience in a scheduling, administrative, or customer service role, ideally in a healthcare or mental health setting.
• Familiarity with Electronic Health Records (EHR) systems; experience with Valant a plus.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to maintain a calm and empathetic demeanor in what can be a fast-paced environment.
• Attention to detail and accuracy in scheduling and record-keeping.
• Ability to work independently and as part of a team.
• Knowledge of mental health services and terminology is a plus.
• Experience in customer service with a focus on helping individuals with sensitive needs.
  
  

Preferred Skills

• Experience in a healthcare setting, mental health setting or counseling setting a plus.
• Knowledge of HIPAA compliance and patient privacy laws.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  
  

Reports To

• Director of Administrative Services
  
  

Job Type: Fulltime

Pay rate: $20-25 per hour, based on skills and experience.

Compensation: $20.00 - $25.00 per hour

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?