Trust Receptionist at TowneBank

Primary Purpose

Under general supervision, performs assigned administrative and reception duties and functions in support of the Trust Company personnel.

Essential Responsibilities

• Provides general administrative and clerical support as requested.
• Operates main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller.
• Monitors building access for all visitors, directs them to the appropriate suite.
• Processes all office mail (sort, open, label, scan) prepares for bill pay process.
• Prepares and maintains correspondence, forms and letters as needed
• Responds to and directs all client inquiries to the proper administrator or assistant
• Maintains all address changes for clients according to procedures
• Deals professionally with inquiries from the public as well as clients.
• Ensures all meeting rooms are well-maintained, organized, and presentable for scheduled events and daily use.
• Orders and maintains company supplies.
• Maintains requests and directs all office maintenance vendors as needed (HVAC, facilities, etc.)
• Daily balancing with company accounting system to checking account; various reconciliation processes as needed.
• Perform various data entry into accounting system as requested.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.
  
  

Minimum Required Skills & Competencies

• Intermediate level knowledge of MS Office with the ability to learn other job specific software applications.
• Knowledge of office technology and peripherals.
• High level of professionalism
• Strong written and oral communication skills and ability to distill and convey information in a compelling manner.
• Skill in adopting technological advancements and facilitating into current and future responsibilities
• Skill in discovering and working to meet underlying needs, following through on questions, requests, and complaints.
• Ability to readily modify, respond to and integrate change with minimal personal resistance
• Ability to anticipate, monitor, and meet the needs of members (internal and external) and respond in an appropriate manner.
• High school graduate or GED
• Minimum 1 year experience in a receptionist or administrative assistant role
  
  

Desired Skills & Competencies

• Experience in Financial Services or Trust Company preferred.
  
  

Physical Requirements

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities