Loss Prevention Specialist at Tom Thumb Supermarket

Duties And Responsibilities

Shrink Control

• Monitors the checkout area of the store for consumer fraud, associate dishonesty and compliance
  
  

with proper cash handling and cash register policies and procedures.

• Follows up on front-end exception report transactions as directed by the Loss Prevention Manager.
• Observes customers throughout the store to monitor shrink control, safety and customer service.
• Apprehends shoplifters in accordance with state and local laws and company policy.
• Cooperates with and responds to requests by police departments, courts and other public agencies
  
  

under the direction of Loss Prevention and/or Corporate Council.

• Monitors the receiving area of the store and conducts delivery audits to detect vendor fraud,
  
  

associate dishonesty and compliance with proper receiving policies and procedures.

• Assists management in the performance of loss prevention related inspections.
• Responds to Electronic Article Surveillance alarms.
• Maintains the equipment related to loss prevention and physical security (e.g. the CCTV equipment,
  
  

which is located in the ceilings and throughout the store, the electronic article surveillance

equipment located at the entry/exits and checkstands, and the store’s intrusion alarm system).

• Conducts store inspections/audits ensuring compliance to all policies related to shrink control and
  
  

physical security. Documents all violations and advises store management and the Loss Prevention

Manager.

• Conducts internal and vendor investigations at the direction of the Loss Prevention Manager.
• Performs other duties as assigned by the Loss Prevention Manager.
  
  

Safety & Food Safety

• Participates in the store’s Safety Committee.
• Reports all incidents of unsafe associate conduct to store management and the Loss Prevention
  
  

Manager.

• Reports all unsafe conditions to store management and the Loss Prevention Manager and takes
  
  

immediate remedial action whenever an eminent safety hazard is present.

• Reports any deficiencies in basic food safety standards to store management and the Loss
  
  

Prevention Manager and takes immediate remedial action whenever freshness or quality standards

are not met.

Communication and Training

• Communicates with Management on all loss prevention issues.
• Train associates on loss prevention programs or policies as directed by the Loss Prevention
  
  

Manager.

Other Duties

• Develops trust, credibility and rapport with store management and store associates.
• Develops and maintain a good working relationship with local police, other law enforcement
  
  

agencies and court personnel.