Market Manager at Mount Sinai Medical Center

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department

CC209048 Network Development

Job Description Summary

Position Responsibilities

• Administrative & Operational Responsibilities
• Coordinates with the MSMC’s satellite practice managers to ensure physicians are efficiently on boarded into the community of referring physicians.
• Analyzes and monitors referral source reports to ensure performance goals are being met.
• Collaborates with staff physicians in managing event calendars and timelines for development events.
• Documents and communicates customer service related issues with relevant internal partners and assists with service recovery activities when necessary.
• Documents daily field activities and generates relevant reports to inform on goal progress.
• Implements field routing plans to effectively reach all identified development targets.
• Maintain physician database and identifies new physicians in territory.
• Maintains networking agenda, list of targets, development activities and meetings.
• Organizes and attend events, conferences and meetings to network with potential and existing physician partners.
• Business Development Responsibilities
• Establishes and maintains ongoing communications with referring providers and/or their office staff, including routine or follow-up visits, emails, and phone calls.
• Promotes MSMC, its satellites, medical staff and service lines. Creates or increases awareness about MSMC.
• Conducts development activities including but not limited to office visits, physician lunch/dinner meetings, CME lectures, health fairs.
• Serves as the liaison between MSMC and the community of non-employed referring physicians.
• Collaborates with marketing team to evaluate market reactions to advertisements, programs and healthcare events in order to meet changes in the market.
• Identifies tactics to promote provider interaction and engagement including new provider orientation, site visits, staff meetings, lunch/dinner events, CMEs, and other communication methods
• Assesses strategic partnership opportunities for marketing initiatives.
• Increases new patient encounters by identifying potential referral sources.
• Strategically targets and cold calls new providers within targeted specialties establishing relationships with providers and their staff to grow the territory and quickly establishing a reputation as a trusted advisor.
  
  

Qualifications

• License/Registration/Certification
• Not applicable
• Education
• Bachelor’s degree in Communications, Business Administration, or Healthcare required.
• Experience
• Two years experience working in a communications position within a sales or marketing work environment may be substituted in lieu of education and/or experience requirements.
  

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!
  
  

Certification

Degree Requirements:

Responsibilities

Core: All other tasks as assigned., Core: All other tasks as assigned., Core: Applies professional understanding and knowledge of the assigned programs / projects to act as a primary point of contact and support for all users / customers., Core: Complies with current Hospital security and safety polices., Core: Establishes and maintains effective interpersonal relationships with co-workers and other members of the hospital., Core: Gathers information and generates reports as required by the department., Core: Keeps track and provides feedback on assigned projects. Supports the implementation and follows up on the outcome of programs or projects as required., Core: Provides direct assistance to the Manager and Director as requested. Ensures the implementation of administrative duties as assigned by the Director or Manager., Core: Provides guide to other team members and staff regarding the assigned responsibilities. Acts as a guide for the related departmental practices and policies., Core: Reports incidents to the Manager and/or Risk Management department within required timeframe in accordance with medical center policy., Core: Serves as a liaison between staff, management and other department on day-to-day issues., Core: Supports the administration of one or more programs / projects as assigned by the department., Job Specific: Administrative & Operational Responsibilities, Job Specific: Analyzes and monitors referral source reports to ensure performance goals are being met., Job Specific: Assesses strategic partnership opportunities for marketing initiatives., Job Specific: Business Development Responsibilities, Job Specific: Collaborates with marketing team to evaluate market reactions to advertisements, programs and healthcare events in order to meet changes in the market., Job Specific: Collaborates with staff physicians in managing event calendars and timelines for development events., Job Specific: Conducts development activities including but not limited to office visits, physician lunch/dinner meetings, CME lectures, health fairs., Job Specific: Coordinates with the MSMC’s satellite practice managers to ensure physicians are efficiently on boarded into the community of referring physicians., Job Specific: Documents and communicates customer service related issues with relevant internal partners and assists with service recovery activities when necessary., Job Specific: Documents daily field activities and generates relevant reports to inform on goal progress., Job Specific: Establishes and maintains ongoing communications with referring providers and/or their office staff, including routine or follow-up visits, emails, and phone calls., Job Specific: Identifies tactics to promote provider interaction and engagement including new provider orientation, site visits, staff meetings, lunch/dinner events, CMEs, and other communication methods, Job Specific: Implements field routing plans to effectively reach all identified development targets. {+ 6 more}