SEEN - Collections Account Manager at Snap Finance

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

We are seeking a dedicated Collection Specialist! We are looking to strengthen our dynamic, growing team. Become part of an amazing team at Seen!

How you'll make an impact:

Account Receivable Management:

• Manage a portfolio of delinquent accounts and implement strategies to facilitate the timely collection of outstanding balances.
• Conduct thorough account reviews to identify the root cause of delinquency and develop customized solutions for each customer.
  
  

Collections Strategy:

• Develop and implement effective collections strategies to minimize losses and improve overall collections performance.
• Utilize data analysis and reporting to identify trends, assess risk, and optimize collections workflows.
• Collaborate with cross-functional teams to implement process improvements and enhance efficiency in the collections process.
  
  

Customer Relationship Management:

• Communicate with customers via phone, email, and written correspondence to address payment concerns and negotiate payment arrangements.
• Provide exceptional customer service while adhering to regulatory guidelines and company policies.
• Build and maintain strong relationships with customers to facilitate the resolution of delinquent accounts and promote customer retention.
  
  

Compliance and Reporting:

• Ensure compliance with regulatory requirements and internal policies related to collections practices.
• Maintain accurate records of collection activities and update account information in the system.
• Generate regular reports on collections performance, delinquency trends, and account statuses for management review.
  
  

What you'll need to succeed:

• High School diploma
• 6+ months of previous collections experience required.
• Knowledge of collections practices, regulations, and compliance requirements.
• Excellent communication and negotiation skills, with the ability to handle sensitive customer interactions.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Advanced English (B2+) across the board, bilingual Spanish preferred.
• Strong attention to detail with excellent written and verbal communication skills.
• Detail-oriented with a focus on accuracy and precision.
• Self-motivated and results-driven, with a commitment to achieving collections targets.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Team player with a collaborative mindset and a commitment to fostering a positive work environment.
• Previous credit card collections experience preferred.
  
  

Why Join Us:

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match for US
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Access to mental health and wellness resources
• Company-paid volunteer time to do good in your community
• Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless
  
  

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice