AVP of Information Technology at My Community Credit Union

Job Summary:

Under the direction of the CIO, the AVP of IT manages and maintains MCCU’s technology applications, systems, and infrastructure. This hands-on leadership role oversees IT operations, security, and assigned staff while ensuring alignment with organizational goals. The AVP collaborates with internal teams and third-party partners to implement projects, resolve issues, and optimize processes. In this high-visibility position, strong communication and proactive problem-solving are essential to support business needs and drive IT and MCCU initiatives.

To learn more about our company, culture, and the benefits we offer, please click here.

Ideal Candidate:

If you’re someone who loves being hands-on and taking an active role every day, this position is for you! We’re looking for a proactive thinker who enjoys:

• Leading projects that make a real impact!
• Day-to-day operations and solving problems
• Collaborating across departments and with vendors
• Putting their technical expertise to work every day

Essential Functions & Responsibilities:

• Leadership and Staff Management

a. Lead, mentor, and manage assigned IT team members, fostering a collaborative and high-

performance culture.

b. Develop and implement training programs to enhance the skills and capabilities of assigned IT

staff.

c. Conduct performance evaluations and provide feedback to ensure continuous improvement.

• Network Administration

a. Oversee the design, implementation, and maintenance of the credit union’s network

infrastructure.

b. Ensure network security, reliability, and scalability to support business operations.

c. Monitor network performance and troubleshoot issues to minimize downtime.

d. Monitor communications performance and troubleshoot issues to minimize downtime.

• Systems Administration

a. Manage the installation, configuration, and maintenance of servers, databases, and other critical

systems.

b. Ensure system security, data integrity, and compliance with industry standards and regulations.

c. Implement disaster recovery and business continuity plans.

d. Ensure that all IT assets are up-to-date, secure, and functioning optimally.

e. Manage the deployment and maintenance of hardware and software assets.

f. Physical Security System Management

• Helpdesk and IT Service Management (ITSM)

a. Oversee the helpdesk operations to ensure timely and effective resolution of IT issues.

b. Implement and manage ITSM tools to streamline incident management and change

management processes.

c. Develop and maintain reporting mechanisms for incident management and change management

to ensure transparency and continuous improvement.

Knowledge and Skills:

• Experience

a. Minimum of 7 years of experience in IT, with at least 2 years in a leadership role.

b. Experience in the credit union or financial services industry is highly desirable.

• Education

a. Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s

degree preferred.

• Skills

a. Strong knowledge of IT security, network and systems administration, hardware and software

management, and ITSM.

b. Excellent leadership, communication, and interpersonal skills.

c. Ability to manage multiple projects and priorities in a fast-paced environment.

d. Strong analytical and problem-solving skills

e. Technical Skills

o  Experience with AWS technologies

o  Experience with Microsoft 365 tools, technologies, and platform

o  Experience with Fortinet SDWAN, MFA, Conditional Access, Meraki, and Firewalls

o  Proficiency in scripting languages such as PowerShell, Python, etc.

o  Experience with Genetec Administration, Halo ITSM Administration

o  Experience with Huntress, Datto, Auvik, Ring Central, and SentinalOne

o  Knowledge of Fortinet SDWAN and firewalls

o  Prioritize and escalate outstanding issues and manage user expectations

o  Effectively provide technical support within established KPI’s and SLA’s

o  Manage patch management and security vulnerability maintenance

o  Manage antivirus control software and security updates.