Conversational Designer III at MissionStaff

We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following contract job for our client.

Conversational Designer III

Overview

Join a pioneering energy company as a Senior Conversational Designer III and be instrumental in shaping intuitive, human-centered digital and voice experiences that transform customer engagement. This pivotal role combines creative design with technical expertise to craft conversational interfaces, including chatbots, IVR systems, and voice-enabled solutions. Collaborate across teams to develop scalable, emotionally intelligent interactions that elevate the customer journey and support the company’s digital transformation. If you’re passionate about designing engaging, innovative, and effective conversational experiences in a fast-paced environment, this opportunity offers a unique chance to make a significant impact in the utility industry.

Required Skills

• 5+ years of experience in conversational design, UX writing, or voice UI design
• Proven portfolio of chatbot, IVR, or voice-based experience demonstrating measurable impact
• Strong understanding of AI technologies and their role in conversational interfaces
• Proficiency in design tools such as Figma, Voiceflow, Lucidchart, and Miro
• Excellent written and verbal communication skills
• Ability to work collaboratively in cross-functional teams, manage ambiguity, and iterate quickly
• Creative and strategic thinking to tackle complex design challenges
  
  

Nice To Have Skills

• Experience within utility, finance, insurance, or healthcare industries
• Familiarity with analytics platforms like Google Analytics, Power BI, or chatbot dashboards
• Knowledge of user research methodologies and usability testing
• Experience working in agile or SAFe environments
  
  

Preferred Education And Experience

• Bachelor’s or advanced degree in Design, Human-Computer Interaction, Computer Science, or related fields
• Expertise in designing multimodal experiences that incorporate text, tone, visual prompts, and voice
  
  

MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.