Quality Control Technician at ITG Communications, LLC

Job Description

A Quality Control Technician is responsible for maintaining quality assurance processes, ensure the quality and reliability of installations. They are also responsible for recording and analyzing results to identify areas of improvement of employees and processes.

Responsibilities

• Demonstrate exceptional customer service, communication, and leadership skills.
• Provide coaching and training to field technicians to promote safety, efficiency, and adherence to company standards.
• Conduct site prescreening and job audits, identifying potential hazards or quality issues.
• Collaborate with field teams, management, and third parties to support quality, safety, and performance metrics.
• Communicate effectively with internal teams, partners, and customers regarding project timelines and service issues.
• Develop and support the implementation of quality assurance protocols, safety control systems, and documentation standards.
• Perform quality assurance testing and inspections, including statistical sampling and performance analysis.
• Maintain organized records of inspections, training, incidents, and job performance audits.
• Identify trends or recurring issues in field performance and propose process improvements.
  
  

Requirements

Education and Experience:

• High school diploma or equivalent, and at least one (1) year industry experience as a technician. Experience with Comcast products preferred.
  
  

Physical Requirements

• Ability to stand, walk, sit
• Ability to use hands to handle or feet
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch and crawl
• Ability to lift up to 75lbs
• Ability to maintain all safety expectations
• Works outdoors for extended periods.
• Exposed to extreme weather conditions.
  
  

Key Competencies, Skills, Abilities

• Ability to follow directions.
• Ability to work as a team.
• Oral communication skills.
• Detail oriented.
  
  

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on these protected categories. ITG’s policy is to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in hiring decisions.