Receptionist - SITECH at Ring Power Cat

Primary Job Role

Acts as first point of contact for customers and others either calling in by telephone or by entering the premises.

Assists with counter sales as well as check-in and return of customer equipment.

Greets customers and visitors and directs them accordingly.

Answers phones promptly.

Takes messages and routes them to their proper destination.

Alerts all departments of incoming fax messages.

Distributes mail to all departments, outgoing and incoming daily.

Performs other duties as assigned.

Essential Job Competencies

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Information Gathering Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Customer Oriented Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Self-Aware Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.

Planning and Organizing Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Fostering Teamwork Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.

Resource Management Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives.

Our team of experienced construction professionals offer the end-to-end integrated solutions and best-in-class support you've come to expect and rely on from your Trimble dealer.

As the sole Trimble dealer operating in north and central Florida, SITECH North and Central Florida offers a centralized, one-stop location for all of your advanced construction technology needs. From heavy and highway construction, to precision agriculturalguidance, to jobsite positioning technology and asset tracking, SITECH has the experience, and the knowledge to ensure that you have the tools you need to succeed.

You can easily contact your sales, support, and office contacts through SITECH North and Central Florida phone numbers and email addresses. SITECH has made it a priority to ensure that you can contact us, and be sure that you can get the answers you need, right when you need them

Education and Experience

Formal Education

Some High School

Experience

1-2 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Microsoft Office, including, Word, Excel, Power Point. Lotus Notes.

Must be able to comprehend, speak and write the English language.

Must possess good interpersonal and communication skills.

Updating of Knowledge

Job requirements do not significantly change over time.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving - Job requires basic problem solving ability using established examples / guidance.

Creativity - Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy - Job is closely monitored and allows for no significant discretion or independence in scheduling or methods of completing assigned work.

Working Environment

Stress Load - Occasional exposure to these stresses (less than 20% of the time).

Workload Fluctuation - Job rarely involves changes in priorities, complexity and/or quantity of work.

Work Schedule - Work is routinely performed during regular business hours with rare exceptions.

Organizational Impact

A person's performance in this job has minimal immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

• "NA" Not Applicable
• "O" Occasionally - (up to 3 hours/day)
• "F" Frequently - (3-6 hours/day)
• "C" Constantly - (6-8 hours/day)
  
  
  

N/A Climbing

N/A Balancing

N/A Stooping

N/A Kneeling

N/A Crouching

N/A Crawling

O Reaching

O Standing

C Sitting

O Walking

N/A Feeling

O Fingering

N/A Grasping

N/A Repetitive Motion

C Talking

C Hearing

O Pushing - Up to 25 lbs.

O Pulling - Up to 25 lbs.

O Lifting - Up to 25 lbs.

N/A Pushing - 26-50 lbs

N/A Pulling - 26-50 lbs.

N/A Lifting - 26-50 lbs.

N/A Pushing - Over 50 lbs.

N/A Pulling - Over 50 lbs.

N/A Lifting - Over 50 lbs.

Environmental Conditions

• "NA" Not Applicable
• "O" Occasionally - (up to 3 hours/day)
• "F" Frequently - (3-6 hours/day)
• "C" Constantly - (6-8 hours/day)
  
  
  

C Inside conditions Protection from weather but not necessarily from temperature change.

N/A Outside environmental conditions No effective protection from weather.

N/A Extreme cold Temperatures below 32 degrees for periods of more than one hour.

N/A Extreme heat Temperatures above 100 degrees for periods of more than one hour.

N/A Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level

N/A Vibration Exposure to oscillating movements of the extremities of whole body.

N/A Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.

N/A Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.

N/A Oils There is air and/or skin exposure to oils and other cutting fluids.

N/A Air particulates / contaminants the worker is required to wear respirator.

SITECH IS AN EQUAL OPPORTUNITY EMPLOYER