Operations Manager at Two Sisters Maid To Clean

Job description:

Two Sisters Maid to Clean is a fast-growing, multi-location home services company, and we’re hiring an Operations Manager to take full ownership of our day-to-day office operations.

This role is for a true operator—someone who brings structure, clarity, and accountability to people and processes and knows how to keep a busy service business running smoothly.

This is not an assistant role.

This is not a task-only role.

This is a leadership position with real responsibility, decision-making authority, and impact.

If you enjoy leading people, solving operational problems, and creating systems that actually work, keep reading.

What You’ll Be Responsible For

Owning daily office operations, scheduling flow, and capacity planning

Leading and managing office staff (schedulers, customer service, admin)

Ensuring schedules are efficient, realistic, and fully staffed

Identifying problems early and fixing root causes—not just symptoms

Implementing, maintaining, and enforcing SOPs and workflows

Creating clear communication between office, field leadership, and clients

Making confident operational decisions that support growth and retention

You won’t be “helping” operations—you’ll be running them.

What Success Looks Like in This Role

The office runs smoothly without constant escalation

Schedules are tight, organized, and proactive—not reactive

Team members understand expectations and follow through

Issues are addressed quickly and don’t keep repeating

Leadership can focus on growth instead of daily fires

This Role Is a Great Fit If You:

Are confident leading adults and holding people accountable

Communicate clearly, directly, and respectfully

Take initiative and don’t wait to be told what needs fixing

Thrive in fast-paced, growing environments

Enjoy ownership, responsibility, and being trusted to make decisions

This Role Is NOT a Fit If You:

Prefer purely administrative or clerical work

Avoid difficult conversations or accountability

Need step-by-step direction to move forward

Are uncomfortable with change or growth

Want a support-only position without ownership

What We’re Looking For

3+ years leading office operations, scheduling, or customer service teams

Experience in a service-based business (home services preferred)

Proven ability to manage people, workflows, and priorities at the same time

Strong communication, decision-making, and follow-through skills

Comfortable with technology and learning new systems

Why Join Two Sisters Maid to Clean

Established, award-winning company with strong values

Clear authority and ownership in your role

Opportunity to grow with a scaling business

Leadership that values structure, people, and integrity

A role where your work directly improves the business

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Education:

Associate (Preferred)

Experience:

Office management: 3 years (Required)

Operations management: 3 years (Required)

Shift availability:

Day Shift (Required)

Work Location: In person