Customer Experience & Sales Specialist at Olive Ave Jewelry

The Role

Olive Ave is growing rapidly and seeking a motivated, results-driven Customer Experience & Sales Specialist to champion our brand experience and guide customers through one of life’s most meaningful purchases. As a key member of our customer experience team, you will proactively identify customer needs, present product solutions, and help clients confidently move from consideration to purchase—ensuring every interaction reflects the authenticity and values of Olive Ave.

This full-time position is based at our corporate office in Mesa, Arizona, reporting directly to the Director of Customer Experience. In this dynamic role, you’ll manage customer communications across multiple channels—including email, phone, text, social media, and in-person appointments—while consistently driving engagement, conversion, and customer loyalty. You will combine exceptional service with consultative selling to create seamless, confidence-building experiences that support customers in finding or creating their perfect piece.

We provide extensive training in our products, processes, and brand standards to set you up for success. At Olive Ave, we invest in personal development and internal growth opportunities. We’re looking for a collaborative team player who understands that strong relationships—with both customers and colleagues—are essential to driving sales and sustaining a thriving community.

Core Responsibilities

• Engage customers with a consultative sales approach - virtually and in person, guiding them through product options and confidently recommending solutions aligned with their needs, vision, and budget.
• Convert inquiries into sales opportunities through timely communication, strong product knowledge, and proactive follow-up.
• Manage customer relationships across all communication platforms, ensuring a consistent, persuasive, and positive brand experience.
• Drive customer confidence by clearly explaining product features, customization possibilities, warranties, processing timelines, and post-purchase care.
• Maintain accurate customer records and notes to support efficient follow-up and ensure smooth transitions throughout the sales cycle.
• Build long-term customer loyalty through exceptional service, empathy, and relationship nurturing—before, during, and after purchase.
• Represent Olive Ave’s brand values, providing a polished and compelling experience in-store, online, and across social channels.

Required Qualifications

• Self-starter with a proactive and goal-oriented mindset; able to work both independently and collaboratively.
• Exceptional verbal and written communication skills with the ability to persuade, inform, and inspire confidence.
• Strong ability to assess customer needs and make informed recommendations that drive decision-making.
• High attention to detail, accurate information retention, and effective active listening.
• Resilient and adaptable, able to navigate changing priorities while maintaining composure.
• Exceptional organizational skills, capable of managing multiple customers and tasks simultaneously while maintaining clarity.
• Demonstrates a positive, solutions-oriented attitude and contributes to a supportive team culture.
• Comfortable learning and retaining detailed product knowledge to represent the full value of Olive Ave offerings.
• Proficiency with Microsoft Office programs including Outlook, Word, Teams, and Excel.

Other Preferred Qualifications

• Proven experience in a customer-facing or sales-related role with a track record of building customer trust and driving outcomes.
• Ability to excel in fast-paced environments and maintain professionalism under pressure.
• Working knowledge of sales strategies and relationship-based selling.
• Strong comfort engaging diverse clients, guiding conversations toward confident purchasing decisions.
• Growth mindset with enthusiasm for continuous learning and development.

Compensation

This role offers a comprehensive benefits package including paid time off (PTO), designated sick leave, and holiday pay. The starting hourly rate ranges from $18–$25, dependent on experience and qualifications. After a 90-day review period, there is an opportunity to transition to salary contingent on performance and business needs.