Director of Onboarding (50931) at NDC, Inc.

Position Summary

The Director of Onboarding is responsible for the successful launch of new manufacturers, distributors, and programs onto the platform. This role owns end-to-end onboarding execution—from kickoff through go-live—ensuring operational readiness, commercial alignment, data accuracy, and cross-functional coordination. The Director serves as the primary orchestrator across internal teams and external partners, driving predictable launches with minimal post-go-live issues while continuously improving onboarding processes.

Primary Duties And Responsibilities

Supplier & Distributor Launch Readiness

• Owns the full onboarding lifecycle for new manufacturers, distributors, and programs, from kickoff through go-live
• Develops clear launch plans with defined scope, milestones, owners, and timelines
• Ensures launches occur on schedule with controlled scope and minimal disruption
  
  

Cross-Functional Project Management

• Coordinates across internal teams including IT, Pricing, Contracts, Customer Service, Operations, Finance, Sales, and Warehousing
• Leads structured meetings with clear agendas, documented decisions, and tracked action items
• Proactively identifies and escalates blockers to maintain momentum
  
  

Data, Systems & EDI / Integration Accuracy

• Ensures accuracy and readiness of item master data, pricing, contract mappings, customer ship-to records, routing guides, and system configurations
• Oversees EDI, API, or file-based integrations, including testing and sign-off prior to launch
• Drives rapid resolution of any post-launch data or integration issues
  
  

Commercial & Contract Alignment

• Clarifies and validates commercial terms including fees, freight, returns, payment terms, and service-level expectations
• Ensures contracts and SLAs are operationally executable and aligned with platform capabilities
• Confirms all parties understand financial flows and operational responsibilities
  
  

Stakeholder Communication & Relationship Management

• Serves as a primary point of contact for manufacturer and distributor onboarding stakeholders
• Provides proactive status updates, sets expectations, and maintains strong professional relationships
• Manages complex or difficult conversations with clarity, confidence, and diplomacy
  
  

Issue Resolution & Risk Management

• Anticipates risks such as pricing discrepancies, service gaps, inventory exposure, or integration failures
• Develops mitigation plans and drives timely resolution when issues arise
• Ensures accountability and follow-through across all parties
  
  

Operational Readiness & Training

• Ensures internal teams (Customer Service, Warehouse, AR/AP, Sales, Operations) are prepared to support new programs
• Confirms external partners understand order flow, returns, backorders, special orders, and reporting
• Delivers or coordinates training sessions, reference materials, and documentation
  
  

Process Discipline & Documentation

• Enforces use of a standard onboarding playbook and launch checklists
• Ensures all required documentation is completed, approved, and stored (SOPs, routing guides, contact lists, testing sign-offs)
• Captures key decisions and maintains a clear audit trail
  
  

Continuous Improvement & Feedback Loop

• Conducts post-launch reviews with internal and external stakeholders
• Gathers feedback on onboarding effectiveness and partner experience
• Recommends and implements improvements to onboarding methodology, tools, and templates
  
  

Qualifications

Qualifications

Education

• Bachelor’s degree in Business Administration, or related field required.
  
  

Experience

• 5-8+ years of experience in onboarding, implementation, operations, supply chain, or enterprise sales management
• Proven success leading complex, cross-functional launches involving manufacturers, distributors, or enterprise partners
• Strong understanding of supply chain operations, order-to-cash processes, and commercial terms
• Hands-on experience with ERP systems, item master data, pricing structures, and EDI/integration workflows
• Exceptional communication, organization, and stakeholder management skills
• Ability to balance strategic oversight with detailed execution