Customer Quality Engineer at Onboard Systems

Description

Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia currently operates two complementary business segments: Thermal Management (key brands include ACE Thermal Systems and Mezzo Technologies) and Mission Systems (key brands include Onboard Systems, Lifesaving Systems, and Meeker Aviation). The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users.

Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters.

Position Overview

Location: Anaheim, CA

The Customer Quality Engineer will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires problem-solving skills in a hands-on work environment to address problems, drive, and implement appropriate design or process changes. This is a customer focused role and there will be customer interaction in this role to meet the needs and expectations of the customer. Business travel of up to two weeks per calendar year may be required.

What You’ll Do

• Accountable for management of customer score cards and related matrices. Strive to attain the most favorable quality scores by implementing solutions to nonconformities for quality issues raised by customers and proactively working with internal teams to perform a read across and eliminate similar concerns.
• Leads a cross functional team including members from product quality, supply chain quality, manufacturing engineering, operations, design, and support to provide solutions to customer reported quality concerns.
• Develops and leads implementation of solutions to nonconformities and to satisfy quality issues raised by customers.
• Directs Escape management procedures, root cause analysis, and develops recommendations for corrective action for design problems for internal products & processes.
• Responsible for performing Quality engineering review for assigned engineering change orders, drawings, CMM, TCM, First Article Inspection Reports (FAIRs), and other technical publications.
• Participate in MRB activities and provide input with respect to assigned customer quality requirements. Manage such activities in a timely manner within ERP system as assigned.
• Responsible to initiate, communicate, and manage NoE, deviation requests, and variance requests with assigned customers.
• Responsible for formal submittals of quality related documents to customer(s), at times using customer portals, and following up with disposition of such requests.
• Leads customer audits/assessments as assigned. Communicate the event agenda and organize the support prior to the event and follow up on all the assigned actions, observations and findings after the event. Conduct internal quality audits as well as external partners facility and process audits as assigned.
• Responsible for performing the job assignments within the established Quality Management and Safety Management Systems of the organization.
• Responsible to do the right thing, always. Balance the business needs of the organization while ensuring compliance with all stated internal and external quality requirements.
  
  

Who You Are

• Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely.
• Ability to effectively lead a cross functional team to drive quality improvement initiatives.
• Ability to read electrical and mechanical drawings and interpret dimensional and other related requirements on the drawings.
• In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.
• Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum experience or in absence of a degree, 10 years of relevant experience
• 5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing. Experience of management of quality plans for NPI/NPD a plus.
• FAA, EASA and compliance with other regulatory authority knowledge
• Certified in the appropriate ASQ Body of Knowledge (CQE, CQA, CRE, CPA)
  
  

What’s In It For You

• Benefits package including medical, dental, vision, life, disability
• Paid time off and holidays
• 401(k) plan with employer contribution matching
• In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status