Technical Service Manager at Dixie Chemical Co.

Job Summary

This role will Lead technical support for customers, bridging R&D and sales by troubleshooting issues, ensuring product application success (e.g., thermosets, composites, coatings, additives, monomers, curatives, anhydrides, etc.), training teams, driving new product development, managing technical projects, ensuring regulatory compliance.

Duties And Responsibilities

• Customer Support: Act as primary technical contact, providing expertise, troubleshooting issues, conducting on-site evaluations, and resolving complex problems for key accounts.
• Technical Leadership: Guide technical strategy, support product launches, manage lab activities, interpret results, and provide technical training to staff and clients.
• Sales & Business Development: Collaborate with sales to identify growth opportunities, support business development, provide technical input for proposals, and help acquire new customers.
• Product & Innovation: Interface with R&D to provide customer feedback, define new product needs, support product qualification, and contribute to innovation.