Field Service Technical PM at Kratos Industries, LLC

Description

Pay Range: $80,000.00 - $100,000.00 based on prior work experience

Hours: 7:30 - 4:30 M-F

Position

The Technical Project Manager – Field Services serves as the primary technical and operational point of contact for incoming field service requests. This role manages customer communications, evaluates technical needs, translates requirements into internal work orders, and project-manages field service activities from intake through completion.

This position bridges customers, field service technicians, and internal teams (engineering, production, quality, and field service management) to ensure field service work is properly scoped, scheduled, resourced, and executed. The role emphasizes technical coordination, schedule alignment, and ownership of service execution.

Key Responsibilities

Customer Intake & Technical Alignment

• Serve as the primary point of contact for incoming customer phone calls and emails related to field service, startup, commissioning, troubleshooting, warranty, and site support.
• Perform initial technical intake and issue triage to determine scope, urgency, site conditions, and required resources.
• Clarify customer expectations, constraints, and timelines to align service solutions with operational realities.
• Maintain consistent, professional communication with customers regarding schedules, execution plans, and status updates.
  
  

Project Management of Field Service Activities

• Manage field service work as defined technical projects from request intake through completion.
• Define scope, objectives, deliverables, risks, and execution plans for service activities.
• Coordinate multiple concurrent service projects while maintaining schedule integrity and priority alignment.
• Monitor progress and proactively address execution risks, technical issues, and schedule conflicts.
  
  

Work Order Creation & Internal Coordination

• Create and manage internal work orders in ERP/CRM systems to support field service execution.
• Ensure work orders accurately reflect scope of work, required skill sets, materials, tools, documentation, and site requirements.
• Coordinate with engineering, production, quality, and service leadership to resolve technical issues.
• Ensure internal stakeholders have clear visibility into scope, timing, and execution responsibilities.
  
  

Scheduling & Resource Coordination

• Coordinate field service schedules with customers, field service technicians, and field service management.
• Balance customer priorities with technician availability, travel logistics, and skill requirements.
• Adjust schedules as needed based on changing site conditions or emergent issues.
• Provide technicians with complete job packages including drawings, procedures, scope details, and site requirements.
  
  

Execution Support & Close-Out

• Support field execution by facilitating technical clarification, documentation access, and internal escalation.
• Track job status and milestone completion to ensure scope is executed as planned.
• Ensure service reports, documentation, and customer deliverables are completed and archived.
• Drive job close-out activities and capture lessons learned.
  
  

Continuous Improvement

• Identify recurring technical issues, scheduling challenges, and process inefficiencies.
• Support development of standardized field service intake, coordination, and execution workflows.
• Provide feedback to engineering and manufacturing to reduce future field issues.
• Contribute to improvements in service responsiveness and customer experience.
  
  

Qualifications

• Associate or bachelor’s degree in electrical engineering, Industrial Technology, Construction Management, or related field preferred.
• 3–5 years of experience in technical project management, field service coordination, or electrical service operations.
  
  

Experience in electrical switchboards, switchgear, or power distribution environments preferred.

Technical Skills

• Working knowledge of electrical switchboards, switchgear, and power distribution equipment.
• Familiarity with UL 891 and ANSI C37 standards.
• Ability to interpret electrical drawings and service documentation.
• Proficiency with ERP/CRM systems and project tracking tools.
  
  

Core Competencies

• Strong technical judgment and structured problem-solving skills.
• Clear communication with customers and internal stakeholders.
• Highly organized with the ability to manage multiple projects.
• Comfortable coordinating across departments and driving execution accountability.
  
  

Performance Metrics

• Effectiveness of customer intake and technical alignment.
• On-time completion of field service projects.
• Accuracy and completeness of work orders and documentation.
• Customer satisfaction and reduction in repeat service calls.
• Quality of coordination with field service technicians and internal teams.