Online Support Coordinator at A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Date: 1 day ago
City: Salt Lake City, UT
Contract type: Full time
View More Jobs
Online Support Coordinator
Salt Lake City, UT, United States (Híbrido)
Trending
To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.
Job Description
The Online Support Coordinator leads daily support operations for Seminaries and Institutes (S&I), providing general and technical assistance to users across both S&I and BYU‑Pathway Canvas instances. This role oversees all support channels, manages a team of interns, and handles escalated issues from internal teams. The coordinator also provides support in multiple languages for a global community of learners and educators. In addition, the role is responsible for accurate BYU‑Pathway provisioning processes and works closely with cross‑functional partners to ensure smooth system operations and timely, high‑quality support.
This is a full-time position. Under our current hybrid working arrangements, the individual in this role may need to be available to work from our Salt Lake City office occasionally or based on business needs; therefore, proximity to the office is required.
Responsibilities
Manage Daily Support Operations (90%)
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
Online Support Coordinator
Salt Lake City, UT, United States (Híbrido)
Trending
To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.
Job Description
The Online Support Coordinator leads daily support operations for Seminaries and Institutes (S&I), providing general and technical assistance to users across both S&I and BYU‑Pathway Canvas instances. This role oversees all support channels, manages a team of interns, and handles escalated issues from internal teams. The coordinator also provides support in multiple languages for a global community of learners and educators. In addition, the role is responsible for accurate BYU‑Pathway provisioning processes and works closely with cross‑functional partners to ensure smooth system operations and timely, high‑quality support.
This is a full-time position. Under our current hybrid working arrangements, the individual in this role may need to be available to work from our Salt Lake City office occasionally or based on business needs; therefore, proximity to the office is required.
Responsibilities
Manage Daily Support Operations (90%)
- Lead the online support team of interns, including ticket triage, assignment scheduling, training, and performance development.
- Oversee all online support channels, including email, chat, phone, and virtual conferencing.
- Provide general and technical support for S&I courses and users in both S&I and BYU‑Pathway Canvas LMS instances, including multilingual support for global users.
- Address escalated support tickets from S&I teams and resolve complex user issues.
- Address user concerns about Canvas functions, help with Canvas Commons, create courses, and complete support tasks that fall outside the S&I enrollment tool (WISE).
- Maintain online learning support resources, including the S&I Help Center, S&I Online Support SharePoint, and Canvas Help content.
- Communicate systemwide updates, such as start‑of‑term reminders, Canvas feature releases, known bugs, and system outages.
- Support Tier‑2 and BYU‑Pathway support teams with S&I account issues, provisioning needs, and advanced troubleshooting.
- Assist with the Church Service Missionary application and provisioning process.
- Manage BYU‑Pathway provisioning tasks, including user provisioning.
- Work closely with the internal and external partners to identify, troubleshoot, and report system bugs and workflow issues.
- Serve as a backup to the Course Management Coordinator when needed.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Assist with onboarding and training new interns or team members.
- 3–5 years of technical customer service or support experience, preferably in an education or online learning environment.
- Bachelor's degree in business, technology, instructional design, or related field (or equivalent experience).
- Exceptional customer service skills, with the ability to empathize, communicate clearly, and professionally troubleshoot and resolve issues.
- Experience managing a dynamic team, including scheduling, training, and supporting interns or staff.
- Strong organizational and leadership abilities, with the capacity to manage multiple tasks and prioritize effectively in a fast‑paced environment.
- Excellent written and verbal communication, presentation, and interpersonal skills.
- Proficiency with remote and online learning platforms and tools.
- Proficiency with Microsoft 365 applications.
- Experience with data analytics, including the ability to interpret support trends, generate insights, and communicate findings.
- Experience using Power BI for dashboards and reporting.
- Experience with ServiceNow or similar ticketing and workflow management systems.
- Ability to quickly learn and navigate complex systems and processes, including provisioning workflows and support escalations.
- Ability to provide support across multiple languages with the aid of translation tools (multilingual support environment).
- Preferred: Experience with Canvas or other learning management systems.
- Preferred: Familiarity with provisioning user into varies systems.
- Preferred: Basic HTML and CSS skills.
- Preferred: Fluency in Spanish, Portuguese, or French.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
- Job Identification 372538
- Job Category RE - Religious Education
- Posting Date 01/06/2026, 05:59 PM
- Locations 50 E North Temple St, Salt Lake City, UT, 84150, US (Híbrido)
- Apply Before 01/25/2026, 07:00 AM
- Job Schedule Full time
- Regular or Temporary Regular
- Worker Type Employee
- Number of Openings 1
- Qualificação de dignidade Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.
- Anúncio/Mais informações Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeBrowse All Jobs in This State
Explore full job listings for the area:: Jobs in Salt Lake City | Jobs in Utah
You May Also Be Interested In
Find other job listings similar to this one: