IT Maintenance & Support Manager at New Mexico Department of Health

Salary

$51.72 - $82.76 Hourly

$107,584 - $172,135 Annually

This position is a Pay Band C13

Posting Details

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Why does the job exist?

This position functions as the Maintenance and Support Application Manager within the Information Technology Services Division (ITSD) of the Department of Health (DOH) and Is a member of the Information Technology Management Team (ITMT). This position Is responsible for the oversight of the over 1 SO existing software applications used within DOH and supported by

ITSD. This position is responsible for adhering to application development methodologies, architecture, technologies, and quality assurance and will work closely with the program management staff and all Bureau's within ITSD to establish priorities for program requests with respect to IT application support. Develop maintenance and support contracts. Provide leadership and guidance to a team of application developers and system administrators. Develop policies and procedures for all team tasks to include applications, tools and duties. Hire and retain staff, mentorship processes, staff development and performance reviews. Maintain software portfolio, Application Support Plans (ASP's), software license renewal tracking, domain renewals and other tools used by the maintenance and support team.

How does it get done?

• Manage Program and IT relations
• Manage staff in an effective manner (hiring, motivation, retention, performance/rewards assessments, development/corrective actions etc.)
• Recognize and effectively act upon key opportunities for task delegation
• Work with other IT teams within the DOH and other state agencies
• Define and implement improvement opportunities to standardize and improve operations
• Develop and manage contracts

Who are the customers?

This position supports all of the Department of Health.

Ideal Candidate

Will Have:

• Experience managing an IT Program and relations.
• Managing and developing contracts.

Minimum Qualification

Bachelor's degree in computer science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and six (6) years of experience in software programming. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience. At least two (2) years of which must be leading/supervising an applications development team.

Employment Requirements

Must possess and maintain a valid driver's license.

Working Conditions

Office setting. Sitting for long periods of time viewing computer monitor. Repetitive hand movement. Standing, walking, lifting up to 20 lbs. Use of computer, copier and telephone.

Supplemental Information

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Agency Contact Information: Shauna Casaus, (505) 690-7127

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.