Administrative Assistant Home Health at Personal Touch Home Care

Administrative Assistant- Home Health

Newport News, VA

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
  
  
  

Position Summary: The Administrative Assistant supports the daily operations of the Home Health agency by performing a variety of administrative, clerical, and coordination duties. This position ensures smooth office functioning, assists clinical and management staff, and upholds compliance with company policies and regulatory standards. The ideal candidate is organized, detail-oriented, and demonstrates excellent communication and customer service skills when interacting with patients, families, and healthcare professionals.

Key Responsibilities:

• Answer and direct phone calls, greet visitors, and provide courteous and professional communication to patients, caregivers, and staff.
• Complete patient advocacy calls for active agency census routinely.
• Maintain patient records, ensuring timely filing, accuracy, and confidentiality in accordance with HIPAA and agency policies.
• Assist with intake and referral processes by collecting necessary documentation, verifying insurance, and coordinating with clinical teams.
• Schedule in-services, staff meetings, and clinical appointments as directed.
• Prepare, edit, and distribute reports, forms, and correspondence for management or clinicians.
• Track physician orders, signed documents, and plan-of-care updates to ensure compliance with Medicare and state regulations.
• Monitor office supplies, inventory, and medical forms; place orders as needed.
• Assist with quality assurance activities and survey readiness by maintaining organized records and reports.
• Complete and clear electronic visit verification (EVV)
• Process hospitalizations and prospective patients through communication with hospital staff
• Process and support with on-site IT/servers
• Perform other related administrative duties as assigned to support agency operations.
  
  
  

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 2 years of administrative or office experience (home health or healthcare setting strongly preferred).
• Knowledge of Medicare, Medicaid, and home health documentation requirements a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning electronic medical record (EMR) systems.
• Strong attention to detail, organization, and ability to prioritize multiple tasks.
• Excellent communication and interpersonal skills.
• Must speak, read, and write in English.
• Ability to read 12 pt font or larger.
• Ability to push, pull, and lift up to 20 pounds.
• Professional demeanor and ability to handle confidential information with discretion.
  
  
  

Work Environment

• Office-based role within the home health agency setting.
• Regular weekday schedule; occasional flexibility may be required for agency needs.
• Works closely with clinical staff, intake coordinators, and agency leadership.
• Ability to sit at desk for long periods of time.
  
  
  

Job Type: Full-time

Pay: $20.00 per hour-$24.00 per hour