Supportive Housing Manager - Central Office, Hayward at Eden Housing, Inc.

Position Summary

Under the supervision of the Associate Director of Supportive Housing, the Supportive Housing Manager is responsible for the day-to-day management and delivery of contracted resident services programming specifically services that involve special needs populations, including persons coming from homelessness and those struggling with behavioral health challenges at various Eden Housing communities. Additionally, the Supportive Housing Manager is responsible for cultivating and expanding relationships with service organizations, health providers, educational institutions, and local governments in various geographic areas, aimed at providing mutual benefit to those who live in our housing and the broader community.

Partnership Management

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with managing the day-to-day relationships with service partner site staff and managers, as well as Eden community managers and supervisors, to ensure services and programs are being provided in accordance with agreements.
• Collect and track partners’ reports, outcomes and invoices, to ensure compliance with agreements.
• Work with partners and Eden staff to troubleshoot and resolve issues that arise.
• Collaborate with Eden Housing’s Resident Services, Property Management and Development staff on special projects and strategic programs, as needed.
  
  

Partnership Development

• Assist with developing and expanding community partnerships across portfolio, based on identified needs and interests.
• Collaborate with Development department and Resident Services leadership to help develop pipeline of potential service partners in key geographic regions for company expansion.
• Support the development and execution of strategic initiatives across Eden Housing’s portfolios. Strategic initiatives include, but are not limited to, technology, financial empowerment, health and wellness, and education.
• Assist with scheduling and representing Eden Housing Resident Services at meetings and events with potential and current community partners.
• Assist with scheduling and/or facilitating supportive housing-related trainings for Eden Housing Resident Services, Property Management, Development and community partner staff.
  
  

Partnership Strategy And Reporting

• Assist with integrating existing community and service partner service agreements, memoranda of understanding, and other relevant data into Salesforce. Assist with bringing existing service partners onto the Salesforce platform.
• Assist with developing and refining strategies and tools to effectively and efficiently train, monitor, and measure the impact of community and service partners.
• Draft reports for diverse constituents.
• Support grant writing and donation solicitation efforts, as needed, to fund new and expanded strategic programming.
  
  

Supervisory Responsibilities

This position will require supervising case managers and/or interns. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and onboarding employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

EDUCATION and/or EXPERIENCE

• 4-year college degree in social work, community development or related field; OR 2-4 years of experience and/or training in community development, social services, or related field; OR equivalent combination of education and experience required. Master’s degree in Social Work or related field preferred.
• Minimum 2 years of experience successfully cultivating and managing community partner relationships, both paid and unpaid, in at least one of 5 identified geographic areas in California: SF- East Bay, SF- North Bay, Silicon Valley, Monterey Bay and Southern California.
• Minimum 2 years of experience that reflects an understanding of the causes of homelessness and Housing First principles.
• Expertise with relational databases (Salesforce preferred), data visualization and project management software, and creating reports for diverse constituents.
• Experience applying relevant data and best practices to develop and implement service-focused programs that achieve measurable impacts/outcomes.
• Strong knowledge of the complexity of poverty and homelessness, mental illness, trauma, substance abuse, health issues, and older adults required.
• Grant writing and reporting experience preferred.
  
  

PREFERRED SKILLS And/or ABILITIES

• Experience with providing services in a housing environment and knowledge of housing subsidy programs.
• Knowledge and understanding of services to support individuals living with co-occurring disorders and experiencing homelessness.
• Proven ability to direct program activities; lead by example; formulate and execute department and company-wide goals and objectives and assess achievement.
• Ability to manage moderately complex projects from concept through implementation and reporting.
• Strategic thinker. Strong analytical and problem-solving skills.
• Collaborative working style; team building approach.
• Effective oral and written communication skills; ability to represent the company and communicate and interface professionally and sensitively to public officials, community groups, staff, board, residents and public.
• Knowledgeable of trauma informed care, mental health 101, housing first principles, harm reduction preferred.
• Experience with permanent supportive housing preferred.
• Ability to handle shifting and multiple priorities in a fast paced, growth environment.
• Must be able and willing to travel to all company locations to carry out duties and responsibilities.
• Experience with Salesforce and HMIS preferred.
• Experience working with diverse groups, i.e., staff, residents, outside contacts.
• Commitment to Eden Housing’s goals and philosophy.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

None

Language, Math & Reasoning Skills

Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to senior management, public groups, and/or boards of directors. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel and crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Revision

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.