Adult and Aging Social Work Supervisor - Promotional at County of Sonoma

Position Information

This recruitment is promotional only. You must presently be a full or part-time regular or probationary County of Sonoma, Community Development Commission, Sonoma County Fairgrounds, or Sonoma County Water Agency employee in order to apply for this position.

The Human Services Department (HSD) has requested a department promotional certification to fill an Adult and Aging Social Work Supervisor position. Only qualified permanent and/or probationary Human Services Department employees on the eligible list may be eligible for referral to the department for the advertised position.This employment list may also be used to fill future full-time positions as they occur during the active status of the list.

Responsibilities

The Adult and Aging Social Work Supervisor in the Aging and Disability Resource Unit (ADRU) is responsible for overseeing the day-to-day operations of the Information and Assistance Program, the core services of the Aging and Disability Resource Hub (ADRH), and other work that supports our “no wrong door” system of care. This includes supervising a team of Adult and Aging Social Workers and a Social Work Assistant who receive a high volume of calls from the community related to older adult needs and resources. This is a dynamic and multi-faceted position with a breadth of responsibilities that require nuanced clinical decision-making and judgment to more macro-level social work policy and practice. The ADRU Supervisor collaborates closely across programs and supports the design and development of systems and practices that strengthen service delivery, improve efficiency, and advance the overall mission of a coordinated, person-centered system of care. Additional responsibilities include:

• Planning, organizing, and supporting staff work related to ADRU core functions, including Information and Assistance (I&A), Options Counseling (OC), Short-Term Services Coordination (STSC), Transitions Coordination (TC), and Outreach
• Providing consultation, coaching, and supervision on complex cases, screening, and triage decisions, casework, protective concerns, and clinical judgement
• Leading unit meetings, individual supervision, case conferences, and cross-program coordination meetings
• Serving as a liaison with internal programs and external partners to promote coordinated access to services
• Identifying trends, recurring issues, and systemic barriers, and providing recommendations to management
• Supporting program implementation, staff training needs, and continuous quality improvement efforts
  
  

The ideal candidate for this position will possess many of the following:

• Experience supervising, training, and/or coaching staff
• The ability to manage difficult or challenging conservations with personnel, clients, or others in the community
• An understanding of aging and disability service systems, “no wrong door” access models, community-based services and support, and the psychosocial and functional needs of older adults, people with disabilities, and their caregivers
• A working knowledge of clinical supervision, crisis intervention, de-escalation strategies, and person-centered, trauma-informed, culturally responsive practices
• Experience working in a call center or high-volume service environment
• The ability to manage competing priorities in a fast-paced setting
• Experience collaborating with healthcare systems, community-based organizations, and multidisciplinary partners
• Knowledge of crisis intervention techniques and risk assessment
• Experience working with community agencies and advocating for older adults and people with disabilities
• Excellent interpersonal and communication skills, with the ability to interact with a diverse client population
• A Master’s degree in Social Work or a closely related behavioral health or human services field is highly desired, but not required
  
  

Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications

Experience and Education: Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, a Master's Degree in social work, or a Master's Degree from a two-year counseling program, such as marriage and family therapy, clinical counseling, mental health counseling, addiction counseling, and counseling psychology; and at least two years of experience comparable to Adult and Aging Social Worker;

OR,

Graduation from college, with a Bachelor's Degree in social work, sociology, psychology or other behavioral science and at least four years of experience comparable to Adult and Aging Social Worker or two years as a Social Worker Supervisor I overseeing cases involving older or dependent adults and/or people with disabilities or complex medical conditions;

OR,

Academic coursework at a college or university in social work, sociology, psychology or other behavioral science and at least seven years of experience comparable to Adult and Aging Social Worker would provide such opportunity.

License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

The position advertised on this announcement does not require possession of a valid California Driver’s License.

Knowledge, Skills, And Abilities

Thorough knowledge of: principles, practices and techniques of social work; casework methods and techniques with particular reference to problems of older and/or dependent adult neglect, abandonment, and abuse; current philosophy and practices in the field of Adult Social Services and gerontology; psychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients; signs, stages and dynamics of abuse, and the effects of abuse on adult behavior; signs and symptoms of alcohol and drug use/abuse in adults and their families/caregivers; standards for maintaining clients safely in the home; options for housing and higher level care; conflict resolution, family dynamics, and caregiver/client dynamics; principles and methodologies of research, analysis, problem solving, and decision making; laws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker; medical, legal, economic, and social management needs of individuals and families.

Considerable knowledge of: strategies and protocols surrounding crisis intervention techniques, such as voice modulation; principles of community organization; resources available in the community for referral.

Working knowledge of: principles, techniques, and practices of supervision, training, mentoring, motivating, casework consultation, and peer counseling; principles and practices of organization, workload management and time management.

Ability to: exercise sound judgment when organizing, directing, and prioritizing unit activities; select, train, coach, supervise, evaluate, and discipline subordinate staff; mentor, counsel, and collaborate with staff and foster an environment of teamwork, mutual respect and professionalism; classify case problems and evaluate the effectiveness of effort in solving problems; use social work methods and evaluation techniques to determine appropriate treatment in difficult, emotional, confrontational, and crisis situations while maintaining a professional demeanor; utilize various strategies to address the cumulative impact of a high stress environment; employ effective stress management techniques and methods of self-care; work on-call and extended hours; develop therapeutic relationships in order to conduct crisis intervention and therapeutic social work counseling; exercise tact, objectivity, sensitivity, sound judgment, and cultural awareness; control personal bias and apply social work ethics; assess and evaluate home and family situations to determine if crisis intervention or a safety plan as needed; exercise sound judgment in making diagnostic risk assessments and decisions; develop and utilize community resources to best serve clients' needs; interpret, explain, and apply complex laws, rules, regulations, policies, and procedures; provide guidance and consultation to other staff; use various computer applications, databases, and specialized software programs; write clear, descriptive, and detailed reports under time constraints; maintain confidentiality of files and records; keep and prepare accurate and timely records.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
  
  

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire be completed.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The Selection Procedure Will Consist Of The Following Examination

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Personally identifiable information (PII) is removed from the standard application fields and applicable attachments. This PII blind screening practice redacts a candidate’s personal information that could potentially influence or bias the scoring process. Personal information includes the applicant’s name, former last name, address, phone number, email, driver's license number, school name, education start and end dates, age, date of birth, gender, and race. This PII blind screening practice helps contribute to a fair and equitable examination process. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
  
  

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application and Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application and Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

Additional Information

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

How To Apply

Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: EP

HR Tech: VH