Associate Customer Program Manager - FuzeRx at Fuze Health

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

The Associate Customer Program Manager supports the execution and performance of customer-facing programs that advance Alto's mission to improve patient outcomes through seamless, technology-enabled pharmacy care. This role acts as a key contributor within the Customer Programs team, helping ensure that program deliverables meet expectations, operational workflows run smoothly, and issues are escalated with clarity and urgency. Working cross-functionally with Operations, Product, Engineering, and clinical partners, the Associate Program Manager ensures strong day-to-day coordination, contributes to program reporting, and supports the continuous improvement of our customer experience and operational excellence.

Key Responsibilities

• Support the day-to-day execution of assigned customer programs, ensuring alignment with contractual, regulatory, and operational expectations.
• Coordinate with cross-functional stakeholders (Operations, Product, Engineering, Care, Compliance) to ensure smooth delivery of program requirements.
• Track program performance metrics and prepare recurring reports, surfacing trends, risks, and opportunities for improvement.
• Assist in the development of project plans, timelines, and documentation for new or expanding programs.
• Identify and escalate program risks or blockers, participating in solutions that protect service quality and patient experience.
• Maintain clear communication channels with internal teams and external partners as directed by senior program leadership.
• Support process improvements by documenting workflows, gathering requirements, and participating in retrospective reviews.
• Ensure program documentation, SOPs, and trackers remain accurate and up to date.
  
  

Required Experience & Qualifications

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 0-2 years of experience in program coordination, operations, project management, or customer success—preferably within healthcare, pharmacy, or a regulated environment.
• Familiarity with operational workflows, performance metrics, and cross-functional collaboration.
• Ability to manage multiple tasks with strong attention to detail and follow-through.
• Excellent written and verbal communication skills.
• Proficiency with tools such as GSuite, Slack, project management platforms (e.g., Asana, Jira), and spreadsheets.
• Comfort working in fast-paced, ambiguous environments and adapting to evolving business needs.
  
  

Preferred Qualifications:

• Experience in pharmacy operations, digital health, or healthcare services.
• Exposure to program or project management methodologies; CAPM or similar certification is a plus.
• Experience supporting client-facing or operational programs in a service-delivery environment.
• Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations.
  
  

Benefits:

The compensation range for this position is $45,000 - $60,000, in addition we offer a range of benefits including:

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and up to 16 weeks of paid parental leave for a birthing parent, and up to 8 weeks of paid bonding leave for non-birthing parents, and up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member, and a Lifestyle Spending Account allowance each month.

At Fuze Health, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.

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