Tech Support Specialist at Lincare

The AAC Tech Support Specialist provides clients technical support via phone, video, email and in-house. Documents support interactions, including interaction details and resolutions. Tests and provides feedback on related software and technologies.

Job Functions

• Provides clients technical support via phone, video, email and in-house.
• Troubleshoots to help clients who have issues with their devices.
• Helps to prepare equipment and accessories for speech-generating devices prior to shipment.
• Reviews and tests a variety of new and existing communication software programs to provide feedback and training to internal and external customers.
• Performs other duties as assigned
• Complies with all policies and standards