4Cs Now Hiring: Child Care Resource Navigator at 4Cs Sonoma County (Community Child Care Council)

Full Time Position, Non-Exempt

Starting Pay: $30 – $32 per hour

Position is located in Santa Rosa

Office Hours: Monday-Friday 8:30 AM – 5 PM

Are you inspired by the mission of 4Cs?

Do you want to make a powerful difference in the community?

The Community Child Care Council is looking for a Child Care Resource Navigator to join the 4Cs team. The ideal candidate will provide excellent customer service to clients, providers, and community members including facilitating and or supporting training for various programs. In addition to answering department phone calls, the Child Care Resource Navigator is responsible for updating the Childcare Eligibility List (CEL). The Specialist will have additional program responsibilities, such as Case Management, CCIP, etc. driven by grants and funding.

Primary Duties & Responsibilities

• Provide information and referrals to persons seeking child care and related services primarily by phone.
• Provide training information and resources to child care providers by phone, in-person or via Zoom.
• Accurately add family information into the Childcare Eligibility List (CEL) and update as needed.
• Provide coverage to Front Desk staff on lunches and breaks, as needed.
• Maintain up to date information on family child care homes and centers in our service area using the R&R database.
• Provide community resources information to clients, parents, providers, and staff.
• Trained on TrustLine Registry process and serve as primary or back up for the TrustLine Registry.
• Additional program responsibilities as needed, such as Case Management, CCIP, etc.
• Facilitating and or supporting training for various programs.
• Collect and enter data and prepare program reports monthly.
• Comply with all applicable program regulations and Funding Terms and Conditions.
• May provide input to supervisors on the continued development and improvement of department procedures, staff coverage and annual program requirements.
• May be asked to support and/or assist with training for new staff and/or programs including “train the trainers”, and cross-training among various programs.
• Represent 4Cs at community functions and functions as liaison with related child care agencies.
• Provide excellent customer service, including but not limited to, having a friendly and approachable tone of voice and body language, returning phone calls within twenty-four hours of receipt of the call, and maintaining positive interactions with others.
• Assist Supervisor and other team members with department duties as assigned.
• Attend and participate in department staff meetings, monthly all office staff meetings, and department retreats.
• May be asked to serve on a 4Cs Agency committee by your Supervisor/Manager. Participation and service on a minimum of one agency or department committee is encouraged.
• Participate at 4Cs community outreach events for a minimum of eight hours per year.
  
  

Supervisory Responsibilities

• None
  
  

Skills & Qualifications

• REQUIRED: Demonstrated effective verbal and written communication skills in English and Spanish (or other languages, as needed).
• Demonstrated proficiency in Microsoft Office programs, e-mail, and internet. Basic knowledge of office equipment.
• Detail oriented. Demonstrated accuracy with data input.
• Excellent customer service skills.
• Experience and ability to work well as a team and with people from various social, cultural, economic, and educational backgrounds.
• Knowledge of current trends in child care and child development.
• Valid California Driver’s License and insured vehicle.
• Available to work some evening and weekend hours, as needed.
  
  

Education & Experience

• High School Diploma or GED required.
• Minimum 24 ECE units and/or 2 years’ experience in a social service or child care agency.
  
  

Work Environment

• Office Environment
• Work from home (WFH)
  
  

Physical Requirements

• Ability to fulfill physical requirements of the job including lifting up to 35 pounds on occasion, range of movement including squatting, bending, reaching, standing, and sitting.
  
  

Travel

• Occasionally, 10% for training or staff meetings.
  
  

Benefits & Perks

• Generous vacation and sick time – 17 days (3+ weeks) of vacation time and 15 days of sick time annually
• 14 Paid Holidays
• Flexibility in work schedule
• 4Cs currently contributes $800 per month towards your health benefits package. Starting January 1, 2026, 4Cs will contribute $835 per month towards your health benefits package.
• Comprehensive health benefit package, including Medical, HSA, Dental, Vision, Employee Assistance Program, Voluntary Life/AD&D, and Long-Term Disability. Starting January 1, 2026 4Cs will contribute $835 per month towards your health benefits package.
• 403B Retirement Plan
• Professional Development support
• Employee Resource Groups, including Wellness, DEI, Celebration and Recognition
• This position may be eligible for a work from home opportunity after completing the introductory period, of up to 50% of an employee’s weekly work schedule.
  
  

To apply, please submit your Cover Letter and Resume to:

https://sonoma4cs.bamboohr.com/careers/34?source=aWQ9MTg%3D

Internal candidates: Please submit current Resume and Internal employment application. 4Cs is a proud equal opportunity employer. We value and embrace diversity for the benefit of our employees, our consumers, our products, our community and the planet. We are committed to building an inclusive workplace for everyone. We do not discriminate on the basis of race, color, ancestry, age, religion, marital status, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.