Account Manager at somafina

Date: 17 hours ago
City: Layton, UT
Salary: $80,000 - $90,000 per year
Contract type: Full time
  • Essential responsibilities:

Engage with clients from beginning to end of a project via phone, email and in person.

  • Review all incoming purchase orders and upload them to begin the manufacturing process. Ensure orders are correct to avoid delays.
  • Attend client meetings via conference calls or in person.
  • Engage with internal teams across all departments to ensure projects stay on track. Maintain ownership of each order through follow up until projects are completed.
  • Provide updates to clients to keep them informed of order status.
  • Provide a weekly open order report with accurate details to sales reps and customers.
  • Problem solve issues as they arise during the process. Know when to escalate for help.
  • Respond to clients quickly, accurately and professionally through written and verbal communications.
  • Use multiple databases and tools to interpret critical information for client communications.
  • Provide support documents as requested.
  • Maintain sensitivity and confidentiality of client and company information.

Additional Responsibilities

  • Works towards established goals to improve customer satisfaction.
  • Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.
  • Maintain a clean and orderly work area.
  • Other duties as assigned.

Education Requirements

  • High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

Competencies/skill Qualifications

  • Excellent knowledge of time management methods and techniques.
  • Proficiency in English.
  • Working knowledge of customer service software, databases and tools.
  • Ability to work in a high paced environment.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.

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