Supervisor-Customer Service/Collections at Vancouver Clinic

Join Patient Financial Services as Customer Service/Collections Supervisor!

Location: The VIC (18110 SE 34th Street - Vancouver, WA 98683)

Compensation: generally between $27.30-$32.75 and placement in the range depends on an evaluation of experience

Schedule: Monday through Friday, 8:00a-5:00p (occasional Saturday shift)

• Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
  
  

Responsibilities

• Supervise, support, and lead a team of Patient Account Representatives (PAR) in Customer Service and Collections
• Monitor workflows, phone activity, and productivity metrics to ensure service standards are met
• Serve as escalation point for complex patient concerns and complaints
• Coordinate staff schedules, participate in program development, performance improvement initiatives, and reporting
• Train staff on Epic upgrades and participate in system testing
• Ensure compliance with policies, procedures, and regulatory requirements.
  
  

This role is responsible for monitoring productivity, resolving escalated concerns, coordinating coverage, and supporting performance improvement to meet quality, productivity, and financial goals

Must Have

• Strong supervisory experience with the ability to lead, motivate, and develop a team
• In-depth knowledge of medical billing, insurance regulations, and AR processes
• Proficiency in MS Word and Excel with excellent communication, customer service, and problem-solving skills
• Ability to adapt to changing workflows, systems, and healthcare regulations
  
  

Requirements

• Minimum of an Associate's Degree or equivalent experience in healthcare billing and collections required (equivalent combination of non-healthcare and healthcare billing and collections experience)
• Experience with insurance billing regulations and requirements in a medical business environment required
• Experience with patient collections and customer service preferred.
  
  

Additional Information: Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic. This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

Pay Range

$26.80 - $37.52

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.