Customer Service Representative at Lee Health

Date: 3 weeks ago

City: Cape Coral, FL

Contract type: Full time

Location: Golisano Pediatric Primary and Specialty Care-Bimini Square -414 Cape Coral ParkwaySuite 103Cape Coral FL 33904

Department: GCHSWF Peds Primary - Bimini Square

Work Type: Full Time

Shift: Shift 1/7:00:00AM to 7:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour - All externals will start at $20.00/hourly.

Summary

Make a Difference from the Very First Hello

Are you energetic, personable, tech-savvy, and passionate about creating exceptional experiences for children and families? Lee Health is seeking a Customer Service Representative to join our brand-new, state-of-the-art

Bimini Square Pediatric Primary Care office in Cape Coral.

This is an exciting opportunity to launch and grow your healthcare administrative career while supporting one of the region's leading pediatric care teams. As the first point of contact for our patients and families, you'll play a vital role in creating a welcoming, efficient, and compassionate experience from check-in to check-out.

If you thrive in a fast-paced environment, enjoy working with people, and are looking for a career with growth potential, we want to hear from you!

Schedule Expectations

Pediatrics is a busy and rewarding specialty that serves families throughout the community. Team members must be able to work:

Five 8-hour shifts per week
Variable schedules between 7:00 AM and 7:00 PM
Weekday and weekend shifts as needed
Flexible hours to support patient access and clinic operations

What Makes This Opportunity Special?

Work in a beautiful, newly opened pediatric facility

Be part of a collaborative, family-focused team culture

Gain valuable healthcare administration experience

Build a long-term career with one of Southwest Florida's most respected healthcare systems

Make a positive impact on children and families every day

We're Looking For Someone Who Is

Enthusiastic and positive

Customer-focused with excellent communication skills

Comfortable learning and navigating technology and electronic medical records

Adaptable and flexible with scheduling needs

Team-oriented and dependable

Organized and able to manage multiple priorities in a high-volume environment

Excited to grow professionally within Lee Health

Start Your Healthcare Career with Purpose

If you're looking for an opportunity to join a high-energy pediatric team, develop valuable administrative skills, and build a rewarding career with Lee Health, we'd love to meet you.

Apply today and become part of the team helping Southwest Florida's children thrive!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Cape Coral