Remote Customer Care Representative at JAK Travel Agency

We are seeking a Remote Client Experience Specialist to support clients through scheduling, coordination, and service-related communication in a fast-paced remote environment. This role is suited to organized, dependable individuals who enjoy working directly with clients in a structured support capacity. This is a remote position with training provided; candidates located in Richmond, Virginia, and surrounding areas are encouraged to apply.

Key Responsibilities Include

• Managing client communications and responding to support requests
• Coordinating schedules and handling appointment-related tasks
• Assisting with service updates, follow-ups, and client notifications
• Maintaining accurate records and updating internal systems
• Delivering a consistent, professional client experience

Required Qualifications And Attributes

• Strong verbal and written communication skills
• Excellent organizational skills and comfort working in a structured, task-based environment
• Attention to detail and ability to remain responsive under typical remote work demands
• Reliable internet connection and a quiet workspace suitable for remote work
• Previous experience in customer service, hospitality, retail, administration, or similar client-facing roles is a plus