Technical Analyst at Information Technology Senior Management Forum

Posted Date

5/28/2026

Cox Automotive is seeking a Field Technician is responsible for the installation of workstations and telecommunication peripheral equipment as well as for providing technical support and consultation for desktop, network, and telecommunications. This position provides a level of technical expertise across multiple skill sets to address and resolve the customer’s issues in an acceptable timeframe. Individuals in this position must have solid knowledge of PCs, peripherals, networks, servers, and telecommunications. The Field Technician is responsible for diagnosing and resolving network problems and appropriately referring and supporting complex problems, and providing instruction to end users on basic use of hardware and desktop supported software.

What You'll Do

Hardware/Software Installation

• Hardware procurement, delivery, implementation, and maintenance.
• Maintains documentation of physical assets in configuration and asset management records.

Preventive Maintenance

• Monitors the availability, performance, and throughput of supported technology infrastructure to
• proactively identify issues and remediate.
• Manages and maintains all infrastructure hardware and software ensuring they remain available at all
• required times. Tests and provides recommendations for replacement or upgrade of hardware or
• software to ensure business continuity.
• Maintains technology infrastructure support technical documentation.
• Leads location in disaster recovery for technology.

Incident Management

• Performs technology support, troubleshooting and resolving hardware and software issues for
• desktops, laptops, tablets, mobile phones, and peripheral devices.
• Performs research and develops solutions for hardware and software issues.
• Updates incident records and knowledge base with appropriate and timely information.

Problem Management

• Recommends and develops solutions, resolve problems associated with incidents, and update
• problem records.
• Conducts root cause analysis.
• Submits requests for change records to remove errors.
• The role requires a high level of autonomy correlating to workflow. This is a results-driven position
• requiring knowledge of all facets of technology such as networking, software, and hardware.

Change Management

• Works with project teams to review and assess impact of new business requirements.
• Contributes to technical aspects of key change documentation (e.g. technical requirements, change
• impact assessments, change implementation plans, change rollout plans).
• Ensures the capacity, availability, security, and service support requirements are considered in all
• technology infrastructure changes.
• Implements, tests, and monitors technology infrastructure changes in line with change implementation plans.
• Ensures technology infrastructure changes meet agreed service acceptance criteria.
• Maintains asset and configuration management records.

Who You Are

Minimum Qualifications

• Bachelor’s degree. The right candidate could also have a different combination, such as 4 years’ experience in a related field
• Strong knowledge of software and hardware systems and troubleshooting techniques.
• Excellent analytical, problem-solving, and communication skills
• Working experience of Microsoft Office products

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

-

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Type

Full-time