Remote Client Experience Specialist at JAK Travel Agency

We are seeking a remote Client Experience Specialist to support clients through scheduling, coordination, and service-related communication in a fast-paced remote environment. This role is well suited to organised, reliable individuals who enjoy working directly with people in a structured support capacity. Training is provided, and we welcome candidates from diverse professional backgrounds. This remote position is open to candidates based in Seattle, WA and surrounding areas.

Key Responsibilities

• Manage client communications and respond to support requests in a timely and professional manner
• Coordinate schedules and perform appointment-related tasks
• Assist with service updates, follow-ups, and client outreach
• Maintain accurate records and update internal systems as required
• Provide a consistent, high-quality client experience across interactions

Required Qualifications And Attributes

• Strong verbal and written communication skills
• Excellent organisational skills and comfort working in a structured, task-based environment
• Attention to detail and the ability to remain responsive under changing priorities
• Reliable internet connection and a quiet workspace suitable for remote work
• Previous experience in customer service, hospitality, retail, administrative support, or similar roles is a plus

Additional Information

• Remote training will be provided
• Candidates from a variety of professional backgrounds are encouraged to apply