Director of Operations at Bush & Bush Law Group

About the Role

We are seeking an experienced Director of Operations to oversee and improve the day-to-day operations of a high-volume Texas plaintiff personal injury law firm. This leadership role is responsible for driving accountability, improving systems, increasing efficiency, and ensuring excellent client service across intake, pre-litigation, and support operations.

The ideal candidate has strong law firm operations experience, understands plaintiff PI workflows, and can lead teams while implementing measurable operational improvements.

Requirements

Responsibilities

• Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
• Build, document, and enforce SOPs for firm workflows
• Manage staff performance, accountability, workload distribution, and training
• Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
• Improve communication between intake, case managers, vendors, and leadership
• Monitor case management systems, task completion, and file quality
• Identify operational bottlenecks and implement process improvements
• Manage vendors including marketing agencies, records providers, call centers, and software systems
• Assist leadership with staffing forecasts, operational planning, and budgeting
• Help maintain high client satisfaction and reduce client complaints
• Prepare operational reports and performance updates for ownership

Qualifications

• 5+ years of law firm operations or legal operations experience
• 3+ years in plaintiff personal injury strongly preferred
• Strong understanding of Texas PI workflow from intake through settlement/litigation support
• Experience managing teams in a high-volume environment
• Experience with legal case management software and KPI reporting
• Strong leadership, communication, and organizational skills
• Ability to enforce accountability and improve team performance
• Bilingual English/Spanish is a plus

Preferred Keywords

• Personal Injury Director
• PI Operations
• Plaintiff Personal Injury
• Legal Operations Manager
• Law Firm Operations
• Intake Management
• Pre-Litigation
• Case Management
• KPI Reporting
• SOP Development
• Texas Personal Injury
• Legal Administration
• Vendor Management
• High Volume Law Firm

Benefits

Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.

Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.

Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.

Benefits: Comprehensive benefits package including health insurance, paid time off, and more.

Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.