Vice President of Operations at Allen Distribution

Job Type

Full-time

Job Title: Vice President of Operations

Department: Operations

Reports To: COO

Location: Based out of Dallas or Chicago

Position Type: Full Time Exempt

Purpose of Position

• To achieve the business objectives and goals of the Warehousing and Custom Packaging Departments.
• To support the overall success of the company in the short-term and aid in positioning the company for long-term growth.
• To provide customers with Best in Class Service and to support their business objectives and goals

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a “Continuous Improvement Culture”
• We are committed to the safety of our employees and our equipment/facilities
• Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Position Competency

• The ability to effectively lead and motivate a department of 200+ employees located in multiple geographical areas
• The ability to manage multiple projects with durations of up to 12 months
• The ability to prioritize and execute objects in a systematic approach
• An extensive knowledge of the Warehousing and Distribution industry

Position Expectations

• Safety
• Meet the goals as determined by the Health and Safety Steering Committee
• Develop plan and approach to meet stated goals
• Ensure the safety metrics are updated and communicated at minimally weekly
• Evaluate, develop and implement new processes to continue to reduce safety events
• Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.
• Financial and Profitability
• Create and maintain a plan to achieve the department financial goals as determined by the CEO
• Maintain and update 12 month rolling forecast of expenses in coordination with the Finance Team
• Adhere to the expense authorization document
• Manage all expenses with in respective department(s)
• Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually)
• Quality and Tracking
• Develop positive relationship with customers based upon flawless execution and open communication
• Ensure all operational metrics are updated, monitored and communicated per the guidelines of each metric
• Revenue per hour, cycle counts, errors, productivity metrics, etc.
• Provide a weekly performance report of the previous week for review by the CEO
• Provide timely responses to customer request and needs
• Complete CARs when necessary and ensure customer resolution is completed
• Ensure all paper work and data entry as detailed in SOPs and work instructions
• Ensure necessary information sent out of the department is accurate and any errors are tracked
• Management
• Sets clear goals and expectations for all direct reports
• Mentor, support and coach director reports to achieve desired goals
• Properly documents all performance issues and creates a PIP when deemed appropriate
• Project Management
• When deemed beneficial by yourself or the CEO, a project outline will be create with the following items: Goal(s) of the project, required steps, required resources, analysis of risk and timeline
• Any project not on course to meet its goals, timelines or budget needs to be communicated to the CEO at time of awareness

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.