Director of Quality Assurance - Residential Facilities at BayMark Health Services

Position at BayMark Health Services

Full Time – Director of Quality Assurance – Residential

The Director of Quality Assurance provides leadership and oversight of the Quality Assurance and Compliance Program, ensuring rigorous monitoring, evaluation, and continuous improvement of all quality assurance activities across the residential division. Serving as the Compliance Officer for the residential division, the Director is responsible for developing, implementing, and maintaining comprehensive quality assurance systems and procedures that uphold regulatory, accreditation, and payer standards.

This role advances organizational compliance by providing valuable insights, thorough analysis, and well-founded recommendations to inform strategic planning and direction. It also establishes operational objectives that are closely aligned with the organization's quality goals. The Director actively promotes the company's commitment to excellence in program integrity, documentation, and industry-leading quality practices.

Highly adaptable to an ever-changing and complex regulatory environment, the Director of Quality Assurance continually reviews and updates standards, educates staff on audit procedures, monitors operations affecting program quality, and refines processes to ensure optimal performance and compliance.

Responsibilities

• Lead and oversee the Quality Assurance and Compliance Program, ensuring continuous compliance, improvement, and alignment with organizational quality goals.
• Develop, implement, and maintain comprehensive quality assurance systems and procedures to meet regulatory, accreditation, and payer standards.
• Monitor, evaluate, and refine quality assurance activities across residential and outpatient sites.
• Serve as primary liaison to regulatory bodies including CARF, The Joint Commission (TJC), state licensing agencies, and payer organizations.
• Provide leadership in conducting regular risk assessments and ensuring the compliance program detects and prevents illegal, unethical, or improper conduct.
• Implement and maintain retaliation-free reporting channels, including anonymous reporting mechanisms for compliance concerns.
• Coordinate with Human Resources regarding policies, procedures, performance evaluations, and incentive programs that support compliance efforts.
• Conduct, authorize, and oversee investigations related to Quality Assurance Program concerns, including coordination with legal counsel as needed.
• Delegate tasks, establish priorities, and monitor progress of assigned team members to ensure compliance and organizational standards are met.
• Present periodic and annual Quality Assurance Program reports to BayMark leadership.
• Ensure facility-level Quality Assurance reporting is completed monthly or more frequently when necessary.
• Establish, maintain, and update the company compliance manual.
• Develop and coordinate compliance training and educational programs in partnership with Human Resources.
• Track all issues referred to the Quality Assurance department and recommend revisions or modifications to reduce organizational risk.
• Advise leadership regarding compliance concerns and potential risk areas.
• Participate actively in Quality Management Meetings.
• Perform other duties as assigned to support organizational needs.

Qualifications

• Associate or Bachelor’s degree preferred; relevant experience may substitute for formal education.
• Minimum of five years of experience leading a compliance program.
• Experience with CARF and/or The Joint Commission (TJC) required.
• Self-starter with strong analytical, interpersonal, communication, and coaching skills.
• Ability to work independently with minimal supervision while collaborating effectively in a team environment.
• Strong decision-making and problem-solving abilities.
• Ability to adapt effectively to complex and changing regulatory environments.
• Excellent written and verbal communication skills.
• Ability to coordinate with leadership to educate staff on regulatory requirements and compliance expectations.
• Experience tracking compliance issues, reviewing programs, and recommending risk mitigation strategies.
• Strong time management and multitasking skills.
• High ethical standards and professionalism.
• Exceptional organizational skills.
• Demonstrated project management experience.
• Strong personal effectiveness and credibility.
• Ability to maintain a high level of confidentiality.
• Familiarity with state-specific regulations in Georgia, Texas, Louisiana, West Virginia, New Hampshire, and Maine.
• Valid driver’s license with reliable transportation and required auto liability insurance.
• Initial and ongoing MVR verification in accordance with BayMark Policy F&A-115.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check and drug screening.

Benefits

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here Is What You Can Expect From Us

BayMark Health Services, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.