Quailty Auditor Manager at GridHawk LLC

Job Title: Quality Auditor manager

Job Summary: The Quality Auditor Manager oversees the utility damage prevention program and leads a team of QA technicians. This role ensures the accuracy of underground utility markings, manages client relations, and enforces strict compliance with industry safety standards.

Key Responsibilities

• Supervise field auditors. Oversee technicians performing quality audits on completed locating tickets.
• Review escalation logs. Handle serious field concerns communicated by auditors immediately.
• Enforce compliance. Ensure all staff follow safety practices and marking standards.
• Manage workflow. Direct daily schedules to balance audit volumes across utility clients.
• Approve documentation. Verify e-sketch accuracy, photo logs, and screen captures.
• Audit billing codes. Ensure accurate status and billing code entry for clients.
• Analyze data. Identify error trends in complex urban infrastructure locates.
• Implement training. Develop corrective actions based on field audit findings.
• Approve documentation. Verify e-sketch accuracy, photo logs, screen captures, and damage investigations.
• Ensure prompt response to damage notifications, maintain accuracy of reports, and guarantee all reports are submitted in a timely manner in alignment with customer expectations.
• Proactively identifies operational risks and confidently challenges leadership directives to ensure alignment with company goals.
• Leverage analyzed data to build presentations for internal training and customer-facing reviews.
• Assist with other tasks as needed to meet operational and customer requirements

Qualifications

• High school diploma or GED certificate
• Valid driver’s license
• 2+ years of experience in the locating industry Essential skills and experience:
• Ability to work independently with minimal supervision
• Ability to read and interrupt prints at a high level.
• Multiple years locating and pipeline technician experience.
• Strong communication and interpersonal skills to be able to work smoothly with citizens, company, contractor representatives, and customers
• Good organizational skills to be able to handle many varied tasks at once
• Knowledge and understanding of safe worksite practices
• Experience with the construction and installation of below grade infrastructure and basic maintenance of industry standard locating equipment
• Working within and utilizing existing utility standard designs
• Experience with complex urban underground utility infrastructure and serving as firm/client liaison
• Reviewing design drawings created by others
• Residency in Ohio is preferred, with a requirement for regular travel throughout the state.

Preferred Skills

• Background in quality assurance, auditing, or compliance
• Knowledge of underground utility systems and mapping
• Strong analytical and problem-solving abilities
• Experience working with billing validation or invoice reconciliation processes
• Ability to manage high volumes of tickets efficiently

Work Environment

• Ability to lift over 50lbs.
• Ability to walk/stand for multiple hours a day.
• Reasonable accommodation is made to enable individuals with disabilities to perform essential job functions.

Why Join Us

• Play a critical role in damage prevention, compliance, and revenue accuracy
• Opportunity for growth in operations, quality, or billing functions
• Help drive operational excellence and continuous improvement

Tools Provided:

• Company-issued laptop and smartphone

All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties.

Job Type: Full-time

• Salary
• * Pay varies based on experience*

Employee Benefits (Full-Time):

• Health, dental, vision, and term life insurance
• Short- and long-term disability coverage
• Flexible benefits plan
• 401(k) with company match
• Paid holidays and PTO
• Benefits effective the first of the month following 60 days of employment
• In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years.

Join a team that values safety, precision, and professional development. Apply today to help shape the next generation of utility locating professionals.