Vice President, Truck Service Support at bp

Job category

Retail

Experience level

Senior

Relocation available

Relocation may be negotiable for this role

Job type

Professionals

Travel required

Up to 50% travel should be expected with this role

Job code

RQ111692

The Vice President, Truck Service Support, Enablement & Field Support is accountable for enabling consistent, high-quality execution of Truck Service strategies across company and franchise locations.

This role leads the integration of program strategy, vendor/category management, franchise performance, and field support capabilities, ensuring alignment between enterprise priorities and field-level execution.

The VP drives transformation in how Truck Service delivers results—building scalable programs, strengthening field capability, and ensuring operational consistency across the network.

Key Responsibilities

Enterprise Enablement Strategy

• Define and lead the Truck Service enablement strategy, ensuring alignment between enterprise priorities and field execution

• Integrate efforts across programs, vendor strategy, franchise support, and field execution teams

• Translate strategy into scalable frameworks, tools, and standards that drive consistent performance

• Establish governance to ensure alignment, accountability, and measurable outcomes

Program & Category Integration

• Provide strategic leadership to:

  • Director, Tire Programs

  • Director, Parts, Oil & Labor Programs

• Ensure programs and category strategies deliver margin performance, cost optimization, and operational feasibility

• Establish enterprise alignment on pricing frameworks, program standards, and vendor strategies

• Drive simplification and standardization across program offerings

Franchise Performance Enablement

• Lead and guide the Truck Service Franchise Director, ensuring alignment to enterprise strategy and priorities

• Establish a consistent model for franchise engagement, performance management, and capability development

• Ensure franchise partners are equipped with tools, insights, and programs to deliver brand and financial expectations

• Drive alignment in operational standards, customer experience, and program adoption

Field Support & Execution Capability

• Oversee the Truck Service Field Support organization, including Specialist Team Leads and Specialists

• Ensure field teams optimally translate strategy into clear execution plans and measurable outcomes

• Build capability in operational excellence, problem-solving, and performance management

• Establish consistent performance management, coaching, and accountability frameworks across the field

Operational Performance & Continuous Improvement

• Own enterprise visibility into program adoption, operational consistency, and performance drivers

• Drive continuous improvement through standardization, root cause analysis, and scalable solutions

• Ensure alignment between program intent and field execution outcomes

• Partner with Operations leadership to identify and close performance gaps

Cross-Functional Leadership

• Partner with Operations, Finance, Procurement, Supply Chain, and People & Culture

• Align vendor strategies, financial performance, and operational capabilities

• Lead enterprise change initiatives, ensuring adoption and sustained impact

• Influence senior stakeholders and align across competing priorities

Leadership & Organizational Capability

• Lead and develop a multi-layered leadership organization across:

  • Program Directors

  • Franchise leadership

  • Field Support teams

• Build capability in program strategy, vendor management, and field execution

• Establish a culture of accountability, continuous improvement, and performance discipline

• Ensure strong succession planning and leadership pipeline

Scope & Impact

• Enterprise accountability for Truck Service enablement, program integration, and field execution capability

• Significant influence on margin performance, cost structure, service consistency, and program adoption

• Acts as the critical link between enterprise strategy and field results

What We’d Like to See

• Bachelor’s degree in Business, Operations, Engineering, or related field preferred; advanced degree a plus

• Significant leadership experience in truck service, fleet maintenance, automotive, or multi-site service environments

• Proven success leading enterprise functions, large cross-functional organizations, or field enablement models

• Strong commercial and financial acumen, with experience influencing margin performance and cost optimization

• Demonstrated ability to lead through multiple layers of leadership and influence without direct control of operations

• Experience integrating program strategy, vendor management, and field execution

• Strong analytical and problem-solving capabilities with a data-driven approach

• Excellent communication and executive presence, with ability to influence senior stakeholders

• Ability to travel as required to support business priorities

Key Relationships

• Truck Service Operations Leadership

• Finance, Procurement, and Supply Chain

• People & Culture and Learning & Development

• Franchise Leadership

• Field Support Teams

Why Join Us?

We’re committed to supporting leaders who want to make an impact. You’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where varied perspectives are valued, and where your contribution to performance and integration matters.

We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that.

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Our innovative Energize recognition points programme and spot awards translate exceptional performance into tangible rewards, to motivate our high performers.

Pay

bp offers competitive pay in line with industry standards, making us an employer of choice.

Discretionary bonus

We offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company.

Retirement & savings

We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security.

Insurance benefits

To give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service.

Equity

Depending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp’s success.

Disclaimer

This is a high-level summary only of terms and current discretionary benefits applicable to certain roles. Some rewards, benefits and policies are at managers’ discretion and vary depending on where you work within the business. All terms subject to contract and all discretionary benefits subject to policy and eligibility.