Receptionist at United Planning Organization

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.”

All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.

POSITION: Receptionist DIVISION/OFFICE: Facilities Management Division/UPO Headquarters BULLETIN No: 3062026 HOURLY RANGE: $19.40-$21.40 per hour (Commensurate with experience) OPENING DATE: June 8, 2026 CLOSING DATE: Open until filled

FIRST SOURCE: N/A MAJOR DUTIES

Provide high-quality customer service to UPO customers, visitors, employees, and the public. Greet and assist guests, ensuring they are properly directed and supported while in UPO facilities. Respond promptly and professionally to inquiries via telephone, email, and in person. Perform clerical tasks and carry out additional duties as assigned.

BRIEF

Greet and check-in customers, clients, and visitors upon arrival at the UPO facility. Conduct temperature checks when necessary. Notify appropriate staff of visitor arrivals. Operate a multi-line telephone system, directing calls efficiently and professionally. Open Department of Motor Vehicles related mail only and distribute all other incoming mail to the appropriate staff mailboxes. Receive packages and deliveries, ensuring timely notification to designated recipients. Maintain accurate front desk and visitor logs. Respond to inquiries via telephone, email, and in person, providing accurate information about UPO services. Schedule and manage reservations for the Russell Simmons Boardroom. Maintained a clean, organized, and safe reception area to ensure a welcoming environment. Monitor the parking lot to ensure vehicles are parked in designated spaces. Monitor the parking lot to ensure fire lanes and entrances remain clear of vehicles. Assist visitors and contractors with parking for scheduled appointments. Ensure reserved and handicapped parking spaces remain available for authorized use. Notify facilities management of unauthorized vehicles or repeated parking violations. Notify management of maintenance issues or facility concerns in a timely manner.

CORE COMPETENCIES

• Positive Attitude and Professional Demeanor
• Exceptional Customer Service
• Clear and Professional Communication
• Positive and Proactive approach to conflict resolution and Problem Solving

MINIMUM QUALIFICATIONS

High school diploma or GED and 3 years of experience in a reception position. Experience answering a multi-line telephone system. Excellent communication skills, both verbal and written. Working knowledge of MS Office (Word, Excel, Outlook, and Power Point) and ability to use/learn electronic time-keeping program. Ability to use office equipment, i.e., copier, scanner, printer, etc. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds.

DESIRED QUALIFICATIONS

Three-plus (3+) years of experience in a receptionist position. Intermediate knowledge of MS Office (Word, Excel, Outlook and Power Point).

OTHER REQUIREMENTS

In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.

Competitive Benefits

• Health/Kaiser, 70/30 split
• Dental/MetLife, all employees paid
• Vision/VSP, all employees paid
• 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
• Sick Leave 4.5 Hours Every Pay Period
• Vacation Leave 4.5 Hours Every Pay Period
• 2 Personal Days
• Paid Holiday

POSITION ELIGIBLE FOR WORKING REMOTELY: o YES þ NO

This position IS covered under the collective bargaining unit of the CWA Union.

To be considered for this position: Submit your cover letter and resume to the Career Center Online. UPO is an Equal Opportunity Employer