Room Attendant at Kolter Hospitality

Overview: A Kolter Hospitality Room Attendant delivers service excellence by creating a larger than home experience with welcoming, helpful and exceptional service. This position is responsible for maintaining a clean, comfortable, and inviting environment.

Performance Expectations

• Clean rooms as assigned.
• Change linens and make the beds.
• Thoroughly clean bathrooms.
• Sweep, vacuum, dust, mop, and pick up trash.
• Replenish guest amenities/toiletries.
• Load and organize cart, store properly at the end of each shift.
• Receive keys and assigned rooms – return at the end of each shift.
• Respond to guest requests and report guest issues.
• Follow proper lost and found procedures for items left behind in a guest room.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

Be effective and innovative in handling and solving problems in the workplace.

Remain positive and helpful while keeping a steady pace.

Committed to the success and growth of the company.

Act honorably, even when no one is watching.

Eagerness to grow and/or develop within the company

Passionately provide personalized guest service