Field Services Site Lead at Allegion (Southeast Asia) Pte. Ltd.

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Job Title

The role IT Field Service Technician Site Lead will provide local IT support services for assigned Allegion facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. Support of this site includes, onsite, regular day hours Monday through Friday and off hours support is required from time to time. The technician will collaborate closely with global IT teams and onsite stakeholders to implement scalable solutions, ensure timely escalation of complex issues, and drive continuous improvement initiatives. They will also maintain accurate documentation, asset inventories, and change records to support compliance, knowledge transfer, and efficient future support.

Primary Accountabilities Include.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do

• Main point of contact for local leadership and other IT teams. Meet with them on needs, issues, and associated priorities.
• Demonstrate technical ownership of local IT infrastructure and lead assigned projects to drive operational and/or IT improvements.
• Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics.
• Attend local business meetings like MDI.
• Demonstrate independent troubleshooting and decisive problem solving.
• Be proactive in leveraging internal and external resources to resolve incidents and complete goals.
• Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses.
• Provide and coordinate on-call support required as needed.
• Work with Management to prioritize resources and activities.
• Create, follow and promote defined ITIL, and cyber security, procedures and policies.
• Provide and coordinate basic support of network, server, security, and application infrastructure.
• Perform root cause analysis to eliminate reoccurring incidents.
• Create plans for IT software and hardware lifecycle processes including ordering, forecasting, tracking, and deployment within defined performance metrics.
• Install/coordinate technology hardware and software that fulfill user requests according to standards or requirements.
• Plan Annual Operating Plan (AOP), including annual spends and timeframes.
• Develop new infrastructure troubleshooting strategies to reduce downtime and decrease maintenance costs.
• Create strategies for upgrading the company’s infrastructure with new updates.
• Construct and implement plans to ensure the company’s infrastructure operates smoothly in the event of a problem.
• Collaborate with other department managers to assess the growth needs and maintenance of the company’s infrastructure.
• Review and control expenditures to ensure projects remain within budget.
• Coordinate cybersecurity trainings for local user community.
• Assist with interviewing and onboarding IT contractors and FTEs, as needed.
• Train, and provide leadership to FST personnel, including daily assignments and delegation of project work.
• Lifecycle Manage, forecast, collaborate and control Assets working with Asset Management Team, keep right levels of use.
• Work directly with Cybersecurity to keep VLM levels out of risk.
• Perform other duties as assigned.

What You Need To Succeed

• A minimum of 2 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites, and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, & audio/video.
• Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
• Experience with hardware troubleshooting, including PC’s, handheld scanners, label, laser, and multifunction printers.
• Network troubleshooting and support. Certifications nice to have.
• Knowledge of OT technologies a nice to have, not required. (PLC’s, SCATA, etc)
• Broad technical IT knowledge and awareness of industry trends.
• Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management.
• Working in cross functional teams and the ability to work as part of a virtual team.
• Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get From Us

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer