Clinic Scheduler: Perinatology at Hoag Health System

Primary Duties and Responsibilities

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

Education and Experience

Required

• High School Diploma or equivalent

• 1-3 years of customer service experience

Preferred

• Call Center Environment Experience

• Familiarity with medical terminology

• Experience with Radiology scheduling