AV/IT Technician at Capital Factory

Austin, Texas, United States

Workplace Team reporting to Director of Workplace

Full-time, in office

As the AV/IT Technician you are STATION Austin’s secret weapon, working cross functionally to ensure all AV/IT operations are able to execute smoothly without a glitch! You will work closely with the Workplace, Events, and Venue teams while also supporting all staff, members, clients, guests, and building personnel in a professional and friendly manner.

What you will do…

• Help staff and third-party event organizers use our AV equipment. If you can’t be there, you communicate with event staff to make sure everything runs smoothly.
• Ensure Google Meet, Cisco Webex, and all other equipment is functioning for video calls in conference rooms.
• Maintain and organize event livestreams and videos.
• Perform moderate manual labor like moving tables or mounting a TV into a wall.
• Assist the Workplace Team with their operational tasks, as needed.
• Read and interpret equipment specifications and service manuals.
• Be a trusted administrator for our equipment.
• Be on the lookout for ways to improve the space and amenities offered.
• Keep server rooms and all peripherals stocked, tidy, and organized.
• Maintain composure in a sometimes stressful, sometimes tedious environment. Events are always changing!

The AV/IT Technician works with the Workplace Team with the following:

• Printer Issues.
• IT training with new hires.
• Keeping iPads, TVs, Sonos, and company computers functional and up to date.
• Basic maintenance of our network infrastructure and IP security camera system.
• General workplace tasks and space/fixture needs.

You’ll know you’re successful if…

• STATION Austin events run smoothly, and any chaos or technical difficulties are invisible to the audience.
• People who use the conference rooms, coworking spaces, and event spaces are able to do so without any difficulty.
• The conference rooms and event spaces are free of AV-clutter and tangles every day.
• We don’t have any reports of malfunctioning equipment. When it comes to tickets, no news is good news!
• We accumulate a folder full of process documents that ensure our success in the future.

Requirements

About you…

• You are a skilled troubleshooter.
• You are organized and plan ahead, but you don’t get stressed out when things change at the last minute. Because they will. You roll with it.
• You are proficient in all aspects of A/V, including video conferencing, audio system configuration, and basic event production.
• You might have experience with (or are happy to learn about):
• TCP/IP Networking, Dante, Extron, and Audio/Video recording and formats.
• You are creative, flexible, and have strong communication skills.
• You perform well under pressure and meet strict deadlines.
• You are familiar and enthusiastic about entrepreneurship and the tech startup scene or willing to learn about it.
• You have 1-3 years of related experience.
• You live in Austin, are willing to be onsite everyday, and plan to commit to this role for at least one year.

Benefits

• 4 weeks paid time off (one week is between Christmas and New Year’s)
• Personal health, vision and dental insurance paid 100% by Capital Factory
• Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program
• Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents
• $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
• Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits and access to the onsite gym
• A priceless network

About our team…

• We have a passion for startups and technology
• We are transparent and we over-communicate
• We have excellent written and verbal communication skills
• We communicate when we are not able to meet a deadline and suggest a solution
• We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
• We are excited to work in downtown Austin and have reliable transportation.
• We have a quiet place with a fast internet service where we can work remotely.
• We have a reliable laptop computer and smartphone.
• We are security aware. We have a passcode on our computers and phones and use a password manager.
• We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
• We are available during SXSW (Spring Break) and Austin Tech Week.
• We get to Inbox Zero every day.

About STATION Austin

STATION Austin is the center of gravity for entrepreneurs in Texas. Thousands of entrepreneurs, programmers, and designers gather day and night, in-person and online for meetups, classes, and coworking. With boots on the ground in Austin, Dallas, Houston, San Antonio, and Washington, DC., STATION meets the best entrepreneurs outside of Silicon Valley and introduces them to their first investors, employees, mentors, and customers.