Technical Operations Analyst (contract) at Wells Fargo

Title : Technical Operations Analyst

Location : Chandler, AZ

Duration : 104 W, 1 D

Work Engagement : W2

Work Schedule: Hybrid 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary

In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Systems Operations Engineering. Review and analyze basic or tactical Systems Operations Engineering assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Systems Operations Engineering. Required Qualifications: Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Key Requirements

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Provide frontline technical support for secure file transmissions between Wells Fargo and internal/external customers via phone and ticketing systems

• Evaluate and research tactical technology issues; recommend effective resolutions

• Coordinate with cross-functional technical teams to assess system health and troubleshoot incidents

• Minimize business impact from application and infrastructure outages

• Develop an understanding of business processes to assess technology event impact

• Participate in operational initiatives and identify opportunities for process and service improvements

• Communicate clearly with internal partners, stakeholders, and functional teams

• Experience supporting secure file transmissions

• Experience with transmission protocols, such as SFTP, HTTPS, and FTPS

• Experience troubleshooting user connectivity and access issues

• Experience with ServiceNow for incident, problem, or request management

• Proficiency with Microsoft Office tools, including Outlook, Excel, and Word