General Manager at United Defense Tactical

Benefits

• Discounted services
• Professional development opportunities
• Competitive salary
• Paid time off

Schedule / Expected Work Hours

• In general, GMs can expect to work long hours, including evenings, weekends, and holidays. You may also be required to be on call or work overtime during busy periods or to address unexpected issues.
• The General Manager is expected to work full 40-hour weeks.
• The facility is open the following hours:
• Monday - Friday: 9:00 am - 8:00 pm
• Saturday - Sunday: 8:00 am - 5:00 pm

Job Summary

• Monitor and analyze key performance indicators (KPIs) to measure team and individual performance, and generate regular reports on sales metrics, customer satisfaction, and other relevant data.
• Motivate and support sales team members to achieve their targets, help them overcome objections and close deals effectively, and manage the sales pipeline to track leads and opportunities.
• Schedule workshops, seminars, and other events for all departments coordinate schedules with ClubReady, and process time off and sick forms.

Responsibilities

• Lead and Inspire: Assist in managing day-to-day operations, ensuring exceptional service and efficiency.
• Team Development: Support the training and development of staff, fostering a positive work environment.
• Customer Focus: Uphold our commitment to outstanding customer service, addressing client needs with care and professionalism.
• Operational Excellence: Oversee inventory, manage schedules, and ensure compliance with company policies.

Qualifications

• Experience: 5+ years in a supervisory role, preferably in a class-based member services industry.
• Leadership Skills: Proven ability to motivate and manage a team.
• Problem-solving: Strong decision-making skills and ability to handle challenges effectively.
• Communication: Excellent verbal and written communication skills.
• Flexibility: Ability to adapt to a fast-paced environment and varying work schedules.
• Prior experience of firearms and self-defense (not mandatory but preferred)

Company Overview

• United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.

Company Purpose/Mission

• Empowerment through tactical training by providing the most comprehensive, reality-based tactical training experience to civilians, military & law enforcement.

Company Values

• The core values of United Defense Tactical are those values we hold that form the foundation on which we perform work and conduct ourselves. The values underlie our work, how we interact with each other, and which strategies we employ to fulfill our mission. The core values are the basic elements of how we go about our work.
• Don’t make excuses, make it happen.
• Serve selflessly and with the highest integrity.
• Show up with positivity, high energy, and excitement.
• UDT is a synonym for world class - Operate like it in everything you do.
• Be organized. Be clean. Be prepared.
• Keep calm and respect others.
• Educate & Execute, but more importantly - EMPOWER

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.