Front Desk Operations Specialist at BRS

We are TekPro Support Services, LLC (TSS), a government contracting and consulting firm supporting several military installations and federal agencies across the nation.

We are seeking Front Desk Operations Specialist to support a new mission with the Department of Transportation, Federal Railroad Administration in Washington D.C.

What You'll Do

• Receive, screen, and accurately route incoming telephone calls and inquiries.
• Greet visitors, guests, and VIP personnel in a professional and courteous manner.
• Escort visitors to designated meeting locations in accordance with FRA security procedures.
• Monitor and track suspense dates, action items, and correspondence to ensure timely completion and response.
• Maintain front-office operations and support daily administrative activities.
• Manage office supply inventories and coordinate replenishment while promoting cost-effective resource utilization.
• Respond to customer requests received by email, telephone, or in person.
• Ensure customer inquiries are acknowledged within one business day and resolved or routed within three business days unless otherwise directed.
• Maintain accurate records, logs, and tracking systems as required.
• Coordinate with government personnel to ensure efficient office operations and customer service delivery.
• Handle difficult or sensitive situations with diplomacy, tact, and professionalism

What You Bring

• Minimum of 3 years of administrative, executive support, customer service, or front-office experience.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to manage multiple priorities and meet established deadlines.
• Experience interacting with senior leadership, visitors, and external stakeholders.
• Ability to exercise discretion and maintain confidentiality.
• Professional appearance and demeanor.
• Desired Qualifications
• Experience supporting a federal government agency.
• Experience with correspondence tracking, task management systems, and records management.
• Familiarity with federal security and visitor escort procedures.

What We Offer

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement